Customer Support Advisor
Customer Support Advisor
Posted on :
17-03-2025
Employer Active
1 Vacancy
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Job Description
At Person Centred Software were on a mission to deliver exceptional customer support to our customers who use our innovative SaaS products and solutions. As a Customer Support Advisor youll be the goto expert helping our customers resolve issues improve their experience and make the most of our technology. If you have a passion for problemsolving and thrive in a fastpaced techdriven environment wed love to hear from you!
What Youll Do:
Tech That Transformsautomation realtime dataour solutions are redefining how social care operates
Join the Market Leader Trusted by thousands we set the benchmark for digital transformation in social care
Drive Meaningful Innovation Work at the forefront of a sector ready for change where your skills fuel realworld impact
Challenge Yourself Make a Difference If you love tech and solving big challenges we want to hear from you
Work with the Best Join a team of toptier professionals passionate about using technology to drive change
What Youll Do:
- Respond to customer inquiries via email chat and phone ensuring timely and professional support
- Troubleshoot technical and accountrelated issues escalating where necessary while maintaining ownership of the request
- Provide clear and effective guidance on using our products
- Maintain a positive customerfirst approach in all interactions
- Educate customers on best practices features and selfservice resources
- Contribute to our knowledge base by creating and updating support articles
- Identify common issues and suggest process improvements
- Collaborate with internal teams to enhance the overall customer experience
- Customer support experience ideally in SaaS or technology
- Strong problemsolving skills with a detailoriented approach
- Experience using support tools like Zendesk Intercom or Freshdesk
- Ability to explain technical concepts in simple userfriendly language
- Familiarity with APIs integrations and cloudbased solutions
- Excellent communication skills and a passion for customer success
- A base salary of up to 27000 depending on experience
- Modern town centre offices in Guildford with opportunityfor ad hoc home working
- Bonus scheme
- 25 days holiday
- Net zero pension scheme
- Additional perks including; cycle to work scheme staff discounts portal and Employee Assistance Programme
Tech That Transformsautomation realtime dataour solutions are redefining how social care operates
Join the Market Leader Trusted by thousands we set the benchmark for digital transformation in social care
Drive Meaningful Innovation Work at the forefront of a sector ready for change where your skills fuel realworld impact
Challenge Yourself Make a Difference If you love tech and solving big challenges we want to hear from you
Work with the Best Join a team of toptier professionals passionate about using technology to drive change
Required Experience:
Junior IC
Employment Type
Full-Time
Department / Functional Area
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