Technical Community Manager
Technical Community Manager
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Salary Not Disclosed
1 Vacancy
Job Description
About ngrok Inc.
ngrok is a universal gateway trusted by over 7M developers to get their apps online faster in a secure way. With just one line of code or just one command developers can deliver their services and offload nonfunctional requirements such as authentication observability performance and high availability. All without provisioning legacy proxies load balancers or VPNs. ngroks simplicity has made it a defacto standard tool among developers and operations teams and the worlds top brands including GitHub Okta HashiCorp and Twilio recommend ngrok as a key technology partner.
Our mission is to free developers and operations teams from the complexities of networking so they can focus on creating breakthrough apps and APIswithout getting bogged down by IPs ports DNS and firewall configurations. This gives you an unparalleled opportunity to drive real innovation and make a lasting impact all while doing the most meaningful work of your career.
The opportunity
ngrok is looking for a passionate technical and abundantly affable community manager to define and build a vibrant engaged community around ngrok. As a key member of our developer relations and gotomarket (GTM) teams youll take the lead in crafting a community strategy that connects with developers and engineers where they are whether thats on Hacker News Reddit Bluesky or beyond.
Youll have the creative freedom to shape the voice and presence of ngrok across these platforms with the full support of crossfunctional teams to bring your ideas to life. Above all else youll be our point person to engage with communities in ways that are always empathetic educational and dare we say fun
This is a hybrid position and requires travel to the SF ngrok office on Tuesdays and Wednesdays
What youll accomplish
- Develop and implement a strategy for building ngroks community in both owned and external channels that fosters trust and advocacy among our users
- Write a community engagement playbook to help our team especially our engineers! communicate confidently with folks wherever ngrok comes up online
- Consistently show up in various developer forums and platforms as our representative to answer questions and get people talking about ngrok organically
- Monitor and grow our social following with conversation and content (memes welcome! that get folks excited about the technology were building
- Source plan and manage community events like local meetups and virtual hackathons
- Define KPIs for community health and growth and track progress using engagement metrics and member feedback
- Identify champions and influencers in our community and leverage their networks to amplify our messages
- Bring community feedback to our teams to inform a productled growth strategy that spans our GTM product and marketing teams
- Partner with ngroks GTM team to produce content like blog posts docs or videos that help developers/engineers where they are
Dont worry youre not alone: Youll work closely with your direct peers in DevRel and GTM plus plenty of others in customer success product and engineering.
Skills
- 3 years of experience creating and managing community at a software or developerfocused company
- Familiarity with the tools and paradigms most relevant to our core audience of todays infrastructure DevOps and platform engineers
- Strong understanding of what metrics and reports NPS community engagement social listening are most relevant to improving community health and growth
- Empathy for the developer experience and a knack for building inclusive welcoming spaces for diverse developer audiences
- An active online presence within one more developer community (Reddit Discord Hacker News Stack Overflow etc.
- Strong written and verbal communication skills
- Experience working on DevRel customer success or GTM teams at other earlystage and remote startups
- Bonus points if you have:
- Strong public speaking skills with a track record of successful CFPs and talks
- Experience contributing to opensource projects with code community or documentation
- A portfolio of published technical content or examples of communitybuilding programs with measurable results
- Related domain knowledge in networking DevOps tools observability or infrastructure automation
- An active ngrok account!
Compensation
Tier 1 (SF LA Seattle NYC): Minimum salary of $166500 to maximum $185000
Job level and actual compensation will be decided based on factors including but not limited to individual qualifications objectively assessed during the interview process (including skills and prior relevant experience potential impact and scope of role) internal equity with other team members market data and specific work location.
#LIHybrid
All candidates must be USbased and legally authorized to work in the United States.
If your experience is close but doesnt fulfill all requirements please apply. ngrok is on a mission to build a special company. To achieve our goal we are focused on hiring people with different backgrounds perspectives and experiences!
Benefits
Compensation for this role depends on level but we provide a competitive mix of salary and equity.
We provide a 401(k) with a 100 match up to 3 of your salary and a 50 match up to another 2.
We provide healthcare dental and vision with premiums fully covered on the base plan for employees. Half of premiums are covered for dependents.
We offer unlimited PTO and a culture in which the overwhelming majority of employees take more than four weeks. Your manager is also on the hook for encouraging you to do the same.
Required Experience:
IC
Employment Type
Full Time
