Sales Operations Analyst - Salesforce
Sales Operations Analyst - Salesforce
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Job Description
Primary Details
Time Type: Full timeWorker Type: EmployeeSales Operations Analyst Salesforce
(London/Home Hybrid)
The Opportunity
QBE Europe is currently recruiting for a Salesforce lead to join our Sales Operations team in our London office. In this position you will be responsible for optimising our regional Salesforce instance extracting the maximum value from our Salesforce platform to enable the user base in their daytoday activities. This will involve ensuring sales data is wellmanaged and integrated effectively with other QBE systems (e.g. Pega / EI) and interacting with the global platform owner to ensure regional requirements are met.
This is a newly created role from growth that will have international exposure excitingly you are joining at the build phase as we develop and mature our sales operations capabilities. This a great opportunity for you to develop key relationships across QBE as the face of SalesOps by driving the agenda and having a real impact across the organisation.
If you are looking for a role to leverage your existing salesforce expertise and transition into a more business facing role we would love to hear from you!
Your new role
- Act as EO ID Point of contact to global Salesforce platform owners manage cases development testing etc.
- Advises EO HoSalesOps on the regional configuration capabilities whilst operating on a single global org. Deliver directly or through the wider QBE teams solutions to enhance user experience
- Engage with key stakeholders to develop tailored reporting to best serve local needs sharing insight proactively to inform decisionmaking.
- Responsible for improving data quality to enable performance management and business insight monitoring the data quality of on/offshore data entry and automatic data generating processes performing reconciliations and ETL actions to maintain the highest possible accuracy of data
- Proactively gather feedback from end users and leads Super User group
Organize and facilitate ongoing trainings for new and existing users to help drive adoption of Salesforce - Understand business drivers across regions / Line of Business and develop tailored solutions to support. This will range from production and delivery of training material through planning. leveraging data to educate and influence identifying efficiency and revenue growth opportunities
- Serves as pointperson for daytoday Sales Cloud maintenance and optimization.
About you
- Clear Salesforce experience with the ability to understand ecosystem of multiple data systems how they work together and upstream / downstream implications to proposed changes
- Advanced excel and Power BI skills Salesforce Lightning experience is preferred
- Skills in analysing information interpreting data to support and answer end user questions
- Knowledge in using relevant information and individual judgment to comply with organizational and legal regulations
- Experience in navigating organisational structure by networking and building relationships
Why QBE At My Best
At QBE we want our people to feel rewarded and inspired to perform at their best thats why we have created At My Best. Its our connection our way of showing we have your back. We understand that one size doesnt fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. Its in the culture of our business our QBE DNA to support our people. Everything we do is underpinned by our QBE DNA.
Were an international insurer thats building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict whats around the corner but at QBE were asking the right questions to enable a more resilient future helping those around us build strength and embrace change to their advantage.
QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job we have adopted flexible working across the company and welcome this conversation https://qbeeurope/careers/flexqbe/.
With more than more than 13000 people working across 27 countries were big enough to make a real impact but small enough to provide a friendly workplace where people are downtoearth passionate and kind.
To find out more about why you should work for QBE visit our careers website.
At My Best QBE Benefits
You are more than your work and QBE is more than a workplace which is why we provide you with the benefits support and flexibility to help you concentrate on living your best life personally and professionally. FOR UK ONLY: As well as the benefits below we also offer an extensive choice of other options to suit you!
30 days holiday a year with the option to buy up to 2 additional days.
Flexible working balancing work and life is important so our flexible working opportunities are open to all this can include parttime job share and compressed hours.
Pension you are automatically enrolled into the QBE pension plan which entitles you to receive employer contributions of 10 of your basic salary.
Private medical insurance we fund fully comprehensive private medical cover for you and all the family.
Family friendly policies we offer 26 weeks leave at full pay regardless of gender identity sexual orientation or how you become a parent.
Short term remote work abroad you can request up to 20 days per year to work remotely from certain locations abroad.
Sustainable investing we believe sustainable integration is important for long term financial environmental and social outcomes. Our pension strategy supports our netzero goal to achieve yearonyear reductions in carbon footprint by investing more in green businesses than the broader market so your savings are looking after the planets future as well as your own.
CycletoWork benefit from regular exercise whilst making your commute greener and cheaper select and bike and/or accessories up to the value of 5000.
To find out more visit our Reward Page
QBE Awards
Some of the awards QBE are proud to have won been a finalist for and shortlisted for include;
AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
Insurance Business UK 5Star Cyber Awards 2024: QBE rated as a 5Star Cyber Insurer
UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year
Working Dads Employer Awards 2023 Winner: Parental Policies Award
Insurance Post British Insurance Awards 2023: QBE rated as a 5Star Employee
You can view all our awards here
Inclusion of Diversity
We are striving to create a workplace culture where all our people feel included and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families and our commitment to the Women in Finance Charter the UN Womens Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page
Accessibility
Here at QBE we are promoting an accessible workplace for all which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations please make your Talent Acquisition contact aware.
ESG & Sustainability
At QBE we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a netzero economy enabling a sustainable and resilient workforce and partnering for growth through innovative sustainable and impactful solutions. For further information regarding QBEs sustainability targets including our netzero pledges and inclusion of diversity targets and our awardwinning impact investment initiative Premiums4Good please visit our Sustainability homepage and read our latest Sustainability Report
What nextIf you have a passion to contribute to QBEs vision of enabling a more resilient future for our customers and the community we encourage you to apply! Simply click the apply button to submit your CV and other relevant documents and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.
We believe this is our moment what if it was yours too
APPLY NOW and lets make it happen!
Skills:
Collaboration Tools Communication Critical Thinking Customer Service Data Management Software Data Quality Assessments Data Stewardship High Accuracy Intentional collaboration Managing performance Metadata Management Regulatory Compliance Research Analysis Risk Management Stakeholder ManagementHow to Apply:
To submit your application click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Required Experience:
IC
Employment Type
Full-Time
