Concierge Bilingual Advisor French
Concierge Bilingual Advisor French
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Job Description
Have an eye for style We are hiring Bilingual (French/English) Advisors at our Concierge Centre in Vaughan ON. to start March 2025. Apply today your lifelong career in fashion might launch here.
THE TEAM
The mission of the Concierge Division is to connect with and delight our clients.
THE OPPORTUNITY
Concierge offers you the opportunity to join our dynamic highperforming team as we deliver Everyday Luxury to the world. So much more than a customer care centre hence the fancy name Aritzia Concierge plays a pivotal role in the experience of our clients providing engaging service and exceptional selling & styling expertise every day. Your lifelong career in fashion might just start here.
Were proud to offer industry leading wages starting at $21/hr. with unlimited growth potential at Aritzia.
Youll receive a worldclass Concierge education including a comprehensive onboarding program designed to set you up for success.
THE ROLE
As a Bilingual Concierge Advisor you will:
- Deliver worldclass client service across all channels including Live Chat Phone and Email in French and English
- Sell clothes and earn client confidence through unparalleled styling expertise
- Resolve client inquiries efficiently ensuring the highest levels of satisfaction
- Meet and exceed established performance targets
THE QUALIFICATIONS
The Bilingual Concierge Advisor has:
- The passion for providing worldclass client service and building long lasting client relationships
- An aspirational sense of individual style
- The desire to thrive on a highperformance team
- The commitment to learn and apply Aritzias values and standards
- The ability to communicate effectively in English (written and verbal) and French (written and verbal)
- Native FrenchCanadian or French speaker preferred
- Certifications in French language proficiency such as DALF/CEFRL C1 & C2 preferred
- The aptitude for learning and navigating diverse technology systems
Retail contact centre customer service or hospitality experience is considered an asset.
THE LOGISTICS
As a Bilingual Concierge Advisor you have:
- The ability to start at the end March 2025
- The ability to work 30 hours per week for mandatory training in your first two weeks
- Training is typically scheduled Monday to Friday from 8:00AM 2:00PM 2:30PM 8:30PM or 11 AM 5 PM
- The ability to work shifts within our operating hours of 9AM 9PM EST (including evenings and weekends)
- No extended time off from April/May through July/August during our peak sales events
Actual hours scheduled each week will depend on your availability and business volumes.
THE COMPENSATION
The starting wage for this position is $21/hr.
Aritzias Everyday Luxury compensation package goes beyond base compensation with endless growth and recognition opportunities through our payforperformance philosophy. Along with aspirational workspaces elevated employee perks and experiences we provide it all.
THE PERKS
Some of the industryleading benefits you will receive working at Aritzia:
- Product Discount Maybe youve heard of our famous product discount Or our exclusive private shopping events You have now.
- AOK Commissary & Caf Everyday Luxury dining exclusive to Aritzia. Our inhouse bistro and caf is a private oasis where employees can enjoy curated subsidized Everyday Luxury dining.
- The SET Our inoffice fitness studio and gym with stateoftheart equipment customcreated classes and optional personal training. Open 7 days a week it works out well.
- Aritzia Virtual Wellness Because your health happiness and safety matter we provide 24/7 resources to support you in your wellbeing goals whether theyre physical mental social or financial.
- Aspirational Workplace Our distribution centres are specially designed to be places of creativity productivity and inspiration. Theyre also dog friendly. Woof.
- Amenities Additional amenities include shower facilities with elevated complementary conveniences bike rooms and more.
ARITZIA
Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive diverse and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race ethnicity citizenship creed place of origin religion sex gender identity gender expression sexual orientation family status marital status disability age and any other protected characteristic.
Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
