Senior Consultant Client Success Global Regional Sellers Asia Pacific

Team Summary

The team is responsible for owning the holistic postsale Client Services relationship for Visas Global & Regional Sellers in Asia Pacific markets by overseeing onboarding and implementation processes maximizing adoption of deployed products driving Client Success outcomes and optimizing client performance.

What a Senior Consultant Client Success Global & Regional Sellers does at Visa:

The Sr. Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities and promote product adoption. The role requires a high level of professionalism leadership and interpersonal skills to manage relationships with a variety of internal and client stakeholders.

This role is an exciting opportunity to be at the forefront of Visas Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with the Global & Regional Sellers Account Team you will proactively drive Client Success outcomes. The individual will also define and deploy client support and service implementation strategies including automated tools and capabilities to enhance the client experience that drive value for our clients and support Visas strategy.

In this role you are expected to:

• Oversee the implementation of new Visa products by coordinating key client and Visa teams to expedite implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products.

• Ensure client operational goals and success metrics for their overall Visa product landscape are understood.

• Identify additional business opportunities for clients drive valueadded services and new payment flows to increase service quality as well as revenue.

• Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.

• Build and sustain a trusted client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans in alignment with the Global & Regional Sellers Account Team to track client specific outcomes including a clients adoption and performance of Visa products.

• Drive and deliver initiatives to improve client adoption of products and use of Visas selfservice tools.

• Establish working relationships with Client Services and other crossfunctional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.

• Lead periodic operational reviews with clients and Visa stakeholders.

• Showcase operational excellence by supporting crossfunctional initiatives to improve the Client experience incorporating automated solutions to drive efficiency and productivity.

• As applicable coordinate with global regional andor inmarket Client Success team members to maintain a continuous 360degree view of the Client and deliver a consistent operational relationship experience.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 23 set days a week (determined by leadership or site) with a general guidepost of being in the office 50 or more of the time based on business needs.

Qualifications :

Basic Qualifications

• A bachelors degree or equivalent qualification with at least 10 years of experience in a customer support role in software financial or information services or with at least 6 years knowledge on payment systems services.
• Acquiring and Merchant knowledge and functional experience in digital payment operations supporting highly complex clients and services.
• Analytical skills to extract and synthesize relevant data into business solutions and provide sound analysis.
• Able to communicate complex technical terms and/or processes in business language tailored to client
• Selfstarter able to achieve results as part of an effective team (across countries and time zones).
• Able to effectively prioritize and multitask under deadlines.
• Experience representing technical or business issues and solutions to influence audiences at multiple levels of an organization including executives in support of strategic business plans.
• Certifications or qualifications in Customer Success project management or related areas of practice and expertise.

Preferred Qualifications

• Building client relationships
• Build credibility and create trustbased relations partner with clients to build their business
• Becoming customer centric 
• Listen to and prioritize customer needs to drive value realization and build trusted partnerships
• Success planning
• Build measurable action plans to help clients achieve their business goals and realize value from their products and solutions
• Client engagement
• Communicate clearly and effectively with clients
• Proactiveness
• Think ahead and take action
• Critical thinking
• Take ownership over problems and find creative solutions to complex problems

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Fulltime