Concierge Team Leader
Concierge Team Leader
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Pullman & Mercure Melbourne Albert Park are looking for enthusiastic friendly customer service extraordinaires with a strong knowledge of the World of Melbourne to join our Concierge team as a Porter / Concierge.
About the Role:
Reporting to the Chief Concierge your responsibilities as a Concierge Team Leader include:
- Lead a shift of Concierge superstars ensuring our guest experience is at the forefront at all times.
- Assist in implementing and maintaining procedures for the Concierge department and fostering a focus on guest engagement.
- Assisting with the supervision of the Concierge team including training and development ensuring the teams success.
- Leading by example when attending to guest requests sharing your knowledge and passion for Melbourne.
- Provide exceptional service to our guests in every interaction by anticipating their needs responding to requests promptly efficiently and courteously.
- Be the face of our hotel showing pride with each interaction.
- Welcome our guests and make them feel special.
- Assist guests with general enquiries and luggage requests.
- Valet parking of cars.
- General Porter duties as required.
Qualifications :
About You!
To be successful in the role you will be:
- Personable proactive with a desire to take initiative and responsibility for the team.
- Previous experience in a similar high paced team.
- Excellent time management skills.
- Strong communication and customer service skills.
- Desire to grow your skills and progress your leadership experience.
- Ability to work autonomously.
- Previous experience with a PMS (Opera experience will be highly regarded).
- Strong desire to achieve high results driven by success.
- Current Responsible Service of Alcohol (RSA) certification and First Aid certification or be willing to obtain.
- Ability to work a rotating roster including overnight weekends and public holidays.
Additional Information :
Benefits and Perks
- Onsite car park while on duty.
- Access to confidential Employee Assistance Program.
- Inclusive and diverse environment.
- A friendly and supportive work environment.
- Reward and recognition programs.
- Mentoring and career development alongside experienced and dedicated professionals.
- Global discounts on hotel accommodation & Food and Beverage including special rates with our partnership brands such as Europcar.
Apply today and see where your Accor career can take you!
We are unable to provide sponsorship for this role so Australian working rights are required.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
