Information Systems Specialist

About TechSee:

TechSee is a rapidly growing SaaS startup specializing in MultiSensory AI solutions for customer service and experience. TechSee has disrupted customer and field service industries by being the first to introduce remote visual support to the mass market holding 8 patents in AI and augmented reality. Our innovative platform combines visual AI LLMs and AR to deliver tailored AI Assistants creating interactive experiences that help companies provide toptier support at a fraction of the cost. TechSees multisensory generative AI can see hear and guide users with visual instructions delivered through a smartphone or PC.

We serve hundreds of customers including Vodafone Orange Hitachi and numerous Fortune 500 companies. Our AI trained on massive datasets of customer interactions recognizes patterns and identifies the best solutions to resolve issues efficiently. Backed by leading venture capital firms such as Salesforce Ventures Telus Scale Ventures and OurCrowd TechSee is rapidly expanding globally.

Join us in shaping the future of AIdriven technology!

The opportunity:

We are looking fora dedicated and skilled IT Specialist to join our dynamic teamfor an 80100 maternity leave replacement role.

As our IT Specialist you will be responsible for all IT aspects including onsite rapidresponse for technical issues ensuring systems run at optimal efficiency and establishing effective processes to provide the highest levels of internal support.

Key Responsibilities:

• Manage all aspects of TechSees IT infrastructure systems and security.

• Manage tools systems and services used by TechSee.

• Provide global IT support to TechSee employees including U.S. time zones.

• Manage workstations and company applications including external service providers for Salesforce Google Workspace Slack and other organizational platforms.

• Design develop implement and maintain IT systems policies and procedures.

• Define IT infrastructure strategy architecture and security processes.

Qualifications:

• 1 year of experience as an IT Specialist or in the IT field.

• Deep understanding and handson experience in IT systems networking and server management.

• Experience with enterprise applications such as Google Workspace BI tools Salesforce and Priority ERP.

• Strong troubleshooting skills for PCs Macs hardware and software.

• Advanced knowledge of managing users access (Like Active Directory) and mail services.

• Strong analytical and problemsolving abilities with a proactive approach to identifying and addressing IT challenges.

• BS in Industrial Engineering Computer Science MIS or similar field Advantage

• Familiarity with ISO 27001 and SOC2 Advantage

• Experience with JumpCloud Advantage

• Experience with CrowdStrike Advantage

• Experience with Linux and macOS Advantage

Why work with us

At TechSee we encourage a culture that values collaboration and we prioritize teamwork as the cornerstone of our business essential for achieving success.

• Career path: This role serves as a launching point into further roles in the R&D team.

• Training: Personal development programs and professional training. In addition learning TechSees marketleading AI and AR solutions.

• Compensation: Solid base salary and incentives plan strong benefits and an ownership (equity) in a highgrowth SaaS venture.

• Tools: Provide you with the resources needed to achieve your goals.

• Work environment: TechSee is a hybrid work environment with frequent social activities. We prioritize a healthy worklife balance supporting our diverse team from various backgrounds and locations. We take pride in fostering career growth team engagement employee recognition and an innovative workspace.

• Success: TechSee has established a global presence trusted by Tier 1 enterprise customers across the telecom consumer electronics manufacturing insurance and many other industries.

As we continue to build a positive environment that has brought us this far we invite you to consider joining us in shaping the future of customer experience!

TechSee is an equal opportunity employer and we encourage candidates of all backgrounds to apply.

Join Our Team at TechSee! To apply please submit your resume.