NOC Engineer

The Rank Group is growing rapidly within both our Venues and Digital businesses. If youre not sure who we are you may be more familiar with us through our iconic brands; Mecca Bingo and Grosvenor Casino. We have most recently acquired Stride Gaming which together with our existing Digital business forms Rank Interactive.

We employ circa 8000 people globally with our UK office functions being located in Maidenhead (Head Office) Sheffield (Customer Solutions Hub) London (Digital) and a further office in Gibraltar which is home to our existing Rank Digital function Rank Interactive.

We are evolving as a business and are adding some exciting new brands and concepts to our venues and digital offering. By joining an officebased or operational function with us youll instantly be part of a highperforming and inclusive culture which works closely to support our Customerfacing teams.

Main Accountabilities and Responsibilities

The role holder provides digital and network operations centre support across our digital platform together with our retail venues offices and datacentres with particular attention to digital operations and network devices.

• Monitor digital platform offices network and retail venues network using a variety of tools primarily New Relic Meraki and SolarWinds to proactively identify performance issues or ongoing incidents log tickets and troubleshoot faults across two distinct technologies.
• Write KB articles identify improvements to monitoring and share knowledge based on outcomes of tickets from major incidents.
• Act as a point of liaison between support technical teams external vendors and any other digital or retail support.
• Chase vendor support and service request tickets to ensure tickets are resolved within SLAs.
• Troubleshoot diagnose manage and resolve incidents for digital platform and retail connected EUC devices or escalate as appropriate.
• Troubleshoot digital or retail wired and wireless issues in remote locations with support from internal squads or venue staff together with onsite third party and Rank IT engineers.
• Configure network devices and other general switchport configuration to segregate gaming vendor traffic.
• Troubleshoot switch incidents and apply switch configurations requests.
• Help nontechnical users with EUC applications and devices.
• Remote assist with a range of issues from workstations operating systems application & reducing downtime and productivity for all users.
• Discuss and explain technical situations to a nontechnical audience.

Perform to a high standard any other duties as requested by the line manager.

Qualifications :

• 12 years experience in an IT support environment
• Understanding of network principles OSI model IP addressing and basic understanding of routers switches and firewalls.
• Excellent problemsolving skills and the ability to analyse and troubleshoot complex network and application issues.
• Understanding of ITIL framework
• Good Planning and Organisational Skills
• Ability to work independent and collaborative within a team.
• Able to operate proactively with minimal supervision.
• Able to operate under stressful conditions.
• Able to manage time and priorities effectively.
• Experience with scripting languages is an advantage.

Beneficial:

• Industryrelevant experience (Microsoft Cisco AWS Azure Cloudflare New Relic)
• Industryrelevant certifications (CCNA CCNP AWS Security) 
• A good understanding of Meraki SolarWinds New Relic

Relevant degree qualification

• Demonstrates sense of passion and pride about own work. Positive attitude and adapts well to change. Inspires passion and excitement around shared goals promoting environment of achievement.
• Ability to develop and deliver clear concise communication and communicate highly complex technical information clearly and articulately.
• Ability to identify influence and work collaboratively with internal Stakeholders and key external service providers.
• Demonstrates strategic thinking and planning ability whilst being tactically responsive to changing needs.
• Confronts and works through tough issues demonstrating perseverance and a sense of urgency.
• Has a passion for technology keeps up to date of new technology and developments and understands the potential impact and value to the business.
• An ability and desire to learn new skills and technologies.
• Positive attitude can work with ambiguity and adapts well to change.

#LIHybrid #LIMN1

Additional Information :

Join us to unlock benefits and opportunities that will boost your career journey in a vibrant inclusive and fulfilling work environment so you can #BeYourself

is important... From hybrid working and colleague support networks to menopause support and weekly PepTalks were here for you.  

Well also invest in your growth by providing development opportunities leadership training and cuttingedge industry certifications so you have the tools and resources to help you work win and grow with us. 

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe. 

From pensions to bonus schemes and private medical insurance to life insurance weve got you covered. 

*Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out whats in place in your location.  

The Rank Group are committed to being an inclusive employer ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made please reach out to let us know ahead of your interview. 

Remote Work :

No

Employment Type :

Fulltime