AU Customer Service Representative
AU Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
What youll bring
The success of Powershop is dependent on good people doing good and clever stuff. Thats where you fit in.
We are looking for someone who is hardworking reliable and passionate about customer service.
Using your great phone manner and enthusiastic approach you will help our customers see the wisdom of making the switch to Powershop understanding their bills and utilizing our app and tools to make smarter choices about their electricity and gas usage support when facing hardship or simply updating their information.
The hours are to be on a roster that fits with all team members and meets the business needs between 10am9pm* Well even reward you for missing your daily dose of Shorty Street by paying an allowance in addition to your normal pay.
What were looking for
- Calm confident phone manner
- Ability to prioritise your everchanging workload
- Extraordinary accuracy and attention to detail and be able to think outside of the box.
- A team player with a flexible approach and a willingness to learn.
- Ability to identify mistakes (including your own) document andarticulate issues fix things and move on with the valuable lessons mistakes bring.
- Preferably youll have some previous customer service experience but this is not essential as we provide full training.
- The ability to roll your sleeves up and get a good old fashioned days work done.
- Be a good human We recognise that were in it together through good times and bad and we treat each other as we would want to be treated.
What we can offer you!
We value work/life balance so our WFH and flexible work options (where possible) make things easier for you and your whnau. We also offer:
- An attractive and competitive salary package thats reviewed annually performanceincentive plus discounts from a number of partnerships
- Enhanced leave provisions: three company paid days (over the holiday period) enhanced parental leave and options to buy up to 12 days additional leave
- Life trauma and income protection insurance (which we hope you wont need!
- Enhanced KiwiSaver contributions
- Access to the Meridian employee share scheme
- Excellent learning and development opportunities we want you to be the best version of yourself and will help you get there!
- Award winning wellbeing programme that provides support whenever and wherever you need it
- Employee discounts off your power with Meridian or Powershop every bit counts
- A oneoff $400 payment to support your work from home setup (if needed)
Important Stuff to know Our contact centre operates between 10.00am and 9.00pm Monday to Friday. This role is suited to candidates looking for a fulltime position and able to work on a rotational roster within those business hours (i.e. no set shifts)
If/when you are assigned and work an 8hour shift that ceases at or after 7pm one of the following evening payments will be payable to you (if claimed) in addition to your normal pay.
$6 gross per shift that ceases at 7pm
$13 gross per shift that ceases at 8pm
$20 gross per shift that ceases at or after 9pm
As your role is in a part of the business that serves the Australian market you may be required to observe the public holidays of Australia instead of one or more NZ public holidays
You may have the ability to work from home a couple of days a week following your initial training period.
Youll be required to complete standard contact centre relevant online testing which can be done from home.
All standard preemployment checks will also be applicable.
Additional Information :
All in all were an awesome place to work. If this sounds like you and you want to bring your energy and use your power to make a difference (pun intended) then apply today and tell us why!
If youve any questions or would like the full position description please email and one of our team will get back to you. Were committed to becoming more accessible and providing support if needed please get in touch via email or phone if there are any parts of our process you would like assistance with (process found here meridianenergy.nz/careers were more than happy to help.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
