IT Support Engineer
IT Support Engineer
Posted on :
24-03-2025
Employer Active
1 Vacancy
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Job Description
Job Summary
A global investment firm is seeking a handson Support / Engineering Analyst to provide Level 1 to Level 3 technical support for internal users including investment professionals and executive assistants. The role involves a combination of onsite and remote support across international locations ensuring seamless IT operations and highquality user service.
Responsibilities
- Deliver technical support (L1L3 for desktops laptops mobile devices conferencing tools and core applications.
- Troubleshoot hardware/software issues and resolve service requests via remote phone or inperson support.
- Provide floorwalking and at desk assistance; accurately log incidents and requests using ITSM tools.
- Own endtoend ticket resolution ensuring timely updates and user communication.
- Manage user onboarding/offboarding tasks (e.g. account setup device provisioning).
- Support international offices and participate in afterhours or weekend oncall coverage.
- Maintain IT asset inventory configuration management and system documentation.
- Coordinate and support internal events and video conferencing setups.
- Collaborate with global teams and escalate issues when needed.
- Work in rotating shifts 9hour shifts between 8:00 AM 7:00 PM including a 1hour break).
- Participate in oncall rotations including outofhours and weekend support.
- Be prepared to travel when required.
Requirements
- Experience: 5 years in desktop support/helpdesk roles preferably in a global or financial services environment.
- Technical Skills:
- Windows 10 macOS iOS
- Microsoft 365 suite (Outlook Teams SharePoint OneDrive Power BI)
- Zoom and video conferencing tools
- SCCM Microsoft Endpoint Manager
- ZScaler LogMeIn or equivalent remote tools
- Basic networking and scripting knowledge
- Soft Skills:
- Strong communication and customer service mindset
- Attention to detail and operational excellence
- Collaborative dependable and resultsdriven
- Flexibility: Ability to work in shifts participate in oncall rotations and travel when required.
Employment Type
Full Time
Key Skills
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