Reservations Sales Agent
Reservations Sales Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically assist guests with reservations inquiries and cancellations and quoting available rates to maximize room revenue. You must be engaging and able to answer questions and provide information.
Flexible Schedule
Benefits:
- Health Dental Vision Insurance
- Life and AD&D Insurance
- LongTerm Disability Insurance
- Voluntary Accident and Critical Illness Plans
- Optional Supplemental Life Insurance
- 401k match of 100 for 5
- Tuition Reimbursement Program
- Referral Bonuses
- Hotel Restaurant Spa and Retail Discounts at Our Portfolio of Hotels
- Paid Time Off Earn up to 2Weeks of PTO Within Your First Year
Responsibilities
Enthusiastically and with a smile answer all incoming calls in an attentive courteous and efficient manner.
Create memorable experiences with a warm welcoming personality that can relate to guests and associates.
Share your personal passions and knowledge of the services amenities facilities hours of operation and the local area and attractions with our guests get them excited about their visit.
Engage the guests to understand their preferences and book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.
Collaborate with the Sales Department concerning group bookings.
Act as the initial guide for the guest and their experience.
Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty.
Enjoy multitasking at a fast pace while ensuring accuracy and efficiency.
Qualifications
Flexibility. This is a demanding business and we look for flexibility with work days and hours but its also a lot of fun!
Experience. Previous experience passionately providing service to others. Excellent phone skills needed.
People Person. The best part of serving others is creating experiences for them that go beyond the expected.
Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing
A qualified applicant is a people person who is flexible with their schedule loves to serve others and knows how to multitask while ensuring accuracy.
Needed Attributes
Employees must fulfill their performance standards for this position and comply with policies rules and procedures of the Hotel including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change modification and addition as deemed necessary by the Hotel. Employees are required to comply with supervisory instructions and perform other job duties responsibilities and assignments requested by supervisors managers or other Hotel Officials.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
