Campus Support Technician I
Campus Support Technician I
Posted on :
17-03-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
17-03-2025
Job Description
Look No Further Your Career Starts Here!
Sullivan University is an organization that is truly committed to making a difference. We host a wide variety of career opportunities offer a familyoriented culture and invest in our employees.
Join us if you want:
- Internal Mobility
- The Opportunity to Make a Difference in the Lives of our Students
- Professional Training and Development
- Individual Coaching
- A Diverse and Positive Work Environment
- To Support Local Charities through the Sullivan Cares Program
What Can We Offer YOU
- 90 Tuition Discount through the Masters degree level for the employee and 40 dependent discount after 1 year of employment (dependent discount increases to 90 after 3 years)
- A Generous Benefits Package with Medical Dental Vision Life AD&D LongTerm Care Short Term Care Auto and Home Insurance.
- 401K
- Competitive Salary
- 11 Paid Holidays
- Paid Vacation and Sick Time
- Employee Referral Bonus
- Employee Discounts at Local Restaurants and Venues
- Comprehensive Wellness Program
We are currently looking for a fulltime Campus Support Technician I.The Campus Support Technician I provides support to the Sullivan University System campuses and business locations. This includes but is not limited to the desktop environment of the classrooms public areas staff faculty and students of the entity. Some of the duties include configuring and managing the classroom computer configurations network printing and coordinating support efforts with the centralized help desk.
Hours for this position will be MonFri 8 am4:30 pm with a rotating Sat/Sun oncall shift. Required to be onsite8 am12pm.for Saturday oncall.
Responsibilities of the position include:
- Answers help desk calls as received and uses tracking software to track and manage help requests.
- Provides basic troubleshooting for user requests pertaining to systems and network management.
- Assists in hardware trouble shooting requests of student faculty and staff computing equipment.
- Assists in configuration of classroom networks and hardware equipment when needed.
- Performs other duties as assigned.
Requirements of the position include:
- Associate Degree in Computer Science or related field.
- Two years related experience.
- An equivalent combination of education and work experience may be considered.
- Proficient knowledge of computer hardware and operating systems.
- Call Center or previous helpdesk experience preferred.
- Must possess excellent customer service communication organizational and interpersonal skills.
- Ability to work well and communicate with users at all levels and build productive and collaborative working relationships.
- Ability to maintain concentration and attention to detail while working for extended periods of time.
- Must be able to sit and/or stand for extended periods of time.
- Must be able to hear and speak well enough to communicate with students faculty and staff face to face and via the telephone.
- Must be able to maneuver about campus and business unit facilities.
This job description lists the major responsibilities of the job title listed. By no means is the job limited only to the responsibilities listed. Cooperation between employees is expected during periods of heavier than normal workloads and revisions to these duties on either a temporary or permanent basis is possible.
The Sullivan University System is an Equal Opportunity Employer.
Required Experience:
IC
Employment Type
Full Time
Key Skills
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