Client Success Manager Job
Client Success Manager Job
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1 Vacancy
Job Description
TAKE THE NEXT STEP IN YOUR CAREER!
Are you looking for a high energy fast paced work environment Join Relias the company changing lives around the world by helping healthcare organizations improve their clinical outcomes!
Relias provides a blended approach of learning assessments and analytics for approximately 7000 healthcare providers covering both physical and mental health needs as well as public safety organizations. Relias offers unrivaled course content and allows staff and organizations to demonstrate skill and performance all in a singular powerful learning management system.
Were passionate about our product and helping our customers get better. What we deliver is truly something you can be proud of; our customers think so too as we proudly boast a 96 retention rate!
As a Client Success Manager (CSM) you will be the Relias face and a trusted advisor to our clients. You will drive better outcomes for our clients coaching them through their Relias journey leveraging a variety of solutions including analytics assessments and personalized learning. Working with colleagues in Sales Product Management Engineering and Professional Services we would be counting on you to guarantee our clients success.
WHAT CAN RELIAS OFFER YOU
- Competitive base salary & generous bonus opportunity
- Fantastic health and wellness benefits package including an outstanding 401k match an unlimited PTO program and paid holidays including your birthday!
- Comprehensive 2week onboarding program a great introduction to our company customers and culture!
- Growth and career advancement opportunities!
- Over 15 acquisitions in the last 5 years
- 20 annual promotion and transfer rate
A CSM IS ACCOUNTABLE FOR:
- Serving as the primary strategic liaison for enterpriselevel clients using Relias suite of analytics assessments and/or learning solutions
- Applying product and industry knowledge to ensure clients have the best solutions and services for their needs
- Aligning on strategic goals and quality initiatives with clients
- Collaborating as the voice of the customer with our Relias team
- Conducting business reviews trainings and explaining technical concepts to customers
- Monitoring customer satisfaction ratings and ensuring renewals
YOUVE GOT WHAT IT TAKES IF YOU:
- Work independently and communicate effectively
- Command a room full of executives or key stakeholders
- Facilitate strategic and sometimes difficult discussions
- Communicate effectively with clinical administrative and executive audiences
- Establish assign and execute key deliverables within established timelines
- Possess high sense of urgency patience and flexibility
- Healthcare and Analyticsexperience preferred
AND YOU HAVE ACCOMPLISHED:
- BA/BS or higher
- SaaSexperience highly desirable; Salesforce experience preferred
- 57 years of experience within one of our core markets
- 45 years of experience with healthcare analytics; 45 years of experience as EHR or pharma vendor
Relias is an Equal Opportunity Employer and a DrugFree workplace
Company:Relias LLC
Country:United States of America
State/Region:North Carolina
City: Morrisville
Postal Code:27560
Job ID:32802
Required Experience:
Manager
Employment Type
Full Time
