Customer Service RepresentativeDispatcher
Customer Service RepresentativeDispatcher
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Job Description
About us
American Leak Detection is the industry leader in accurate nondestructive detection of hidden water sewer gas and swimming pool leaks. We set the standard for noninvasive leak detection and repair using proprietary methods developed over 40 years and the most advanced sophisticated technology. Our millions of satisfied customers include residential homeowners and industry professionals from plumbers and insurance adjusters to property managers and municipal water districts. Our local familyowned company has proudly served San Francisco and the East Bay for more than 38 years.
Join our Team!
Our rapidly growing company is waiting for you to join our team as a Customer Service Representative / Dispatcher
This is a FullTime YearRound Position at our Pinole CA headquarters
Benefits:
At American Leak Detection of the East Bay and San Francisco we value our team and appreciate their hard work. They are the reason for our success. In addition to promoting a strong work/life balance we pride ourselves on supporting our employees and providing comprehensive training as well as the following benefits.
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA (Health and Savings Account)
- Life Insurance
- Simple IRA/401(k) plan with matching
- Paid Vacation
- Paid Sick Time
- Paid Holidays
- Advancement Opportunities
- Employerpaid training and continuing education
Job Type:Fulltime Monday Friday (No Weekends!
Salary:$39500 $48000 $19 $23 hourly) depending on experience
As aCustomer Service Representative and Dispatcher you are a key member in upholding our service philosophy to provide the highest level of customer service. Though not required experience in the Plumbing Restoration HVAC or Constructionindustries is a plus!
Your Responsibilities as a Customer Service Representative and Dispatcher include:
- Quickly and efficiently answering incoming calls in professional and courteous manner
- Actively listening to the customer to learn about their situation and how we can help them
- Prioritize and coordinate the scheduling and routing of services to our team of technicians
- Dispatching jobs and updates to technicians in the field
- Coordinate any adjustments in schedule with customers and service technicians
- Provide sales support and recommendations
The qualifications of a Customer Service Representative and Dispatcher include:
- Ability to deliver excellent customer service
- Strong written and verbal communication skills
- Strong telephone and computer skills
- Experience scheduling and routing teams of technicians
- Detailoriented with strong data entry skills
- QuickBooks and Salesforce knowledge is a plus!
- Covid19 vaccination is required
- Must pass a Background check for our insurance requirements
- Fluency in Spanish isnotrequired but is a plus!
If this sounds like you please send your resume ensuring that it includes a valid phone number and email address in response to this posting.
NOTE: To be considered you MUST complete the Skills Tests for this position or your application will automatically be rejected. This position requires attention to detail.
American Leak Detection of the East Bay and San Franciscois an equal opportunity employer.
This is a job for which militaryexperienced candidates are encouraged to apply.
Open to applicants who do not have a college diploma.
Job Type: Fulltime
Work Location: In person
Experience:
- Customer service: 2 years (Required)
Required Experience:
Unclear Seniority
Employment Type
Full-Time
