Desk Side - IT technician
Desk Side - IT technician
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Job Description
Join Market Cloud a leader in IT Services and IT Consulting as a Desk Side IT Technician. This role offers a unique opportunity to work with a dynamic team in a fastpaced environment dedicated to delivering toptier IT support and solutions. As a key player at Market Cloud youll leverage your technical skills to troubleshoot and resolve a variety of ITrelated issues ensuring seamless operations for our clients. Embrace the challenge of providing exceptional deskside support maintaining hardware and software systems and contributing to the overall success of our innovative projects. Your expertise will be crucial in helping Market Cloud continue to provide cuttingedge IT services and maintain its reputation for excellence. If youre passionate about technology and thrive on solving complex problems this is the perfect opportunity to advance your career in the everevolving tech industry.
Tasks
- Provide onsite technical support and troubleshooting for hardware and software issues to ensure minimal disruption to business operations.
- Install configure and maintain computer systems printers and other IT equipment in accordance with company standards and protocols.
- Assist in the management of IT assets by keeping accurate inventory records and ensuring proper maintenance and updates are performed.
- Collaborate with remote IT teams to resolve complex issues and implement new technologies that align with organizational goals.
- Deliver user training and support to enhance employee proficiency in utilizing IT resources effectively.
Requirements
Responsible for troubleshooting and resolving technical issues with enduser computers peripherals and software within an organization
Primarily focusing on hardware and software installations upgrades and maintenance at the users desk
Providing direct technical support to employees on a daytoday in the office
Ensure that work is carried out within agreed service levels and in accordance with department guidelines
Experience in Laptop imaging setup
Addressing user tickets logged by email or service desk regarding hardware software and networking
Walking customers through installing applications and computer peripherals
Conduct remote troubleshooting
Handson experience with Windows environments
Knowledge of network security practices and antivirus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problemsolving and multitasking skills
Customeroriented attitude
Peripheral devices (such as printers scanners mobile/smart phones) related to desktop infrastructure in accordance with department standards
Employment Type
Full Time
