Lead-Customer Experience
Lead-Customer Experience
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- The Customer Experience Analyst is responsible to complete the Customer Experience (CX) observations required using the form that was designed for the program
- Champions Customer Experience initiatives and actions for assigned teams to ensure continuous improvement
- Deliver teamlevel analysis to assigned team/s and identify opportunities to improve Customer Experience performance (CSAT Issue Resolution ASAT)
- Drive better quality of customer interactions and processes that will lead to customer satisfaction through proper identification of defects and root causes
Qualifications :
Our most successful candidate will have:
- Six months experience in process transformation
- Ability to work in MS Office
- Ability to work in a fastpaced environment
- Proactive ability in developing trust and professional rapport with employees and team members. work as a teamplayer
- Strong analytical skills. be able to interpret data identify trends and make suggestions for improvements
- Strong verbal and written communication skills. be able to communicate in a clear constructive and professional manner
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
