Customer Success Manager
Customer Success Manager
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Job Description
Job Title: Remote Customer Success Manager
Location: Remote (U.S. Only)
Job Type: Fulltime
Salary: $85000 $140000 per year (based on experience)
Job Summary:
We are seeking a proactive and customerfocused Customer Success Manager (CSM) to build strong relationships with clients ensure customer satisfaction and drive retention. The ideal candidate will serve as the primary point of contact for customers helping them achieve their goals while maximizing the value of our products/services. This is a fully remote position but applicants must be based in the U.S.
Key Responsibilities:
- Develop and maintain strong customer relationships to drive satisfaction and longterm engagement.
- Onboard new clients and provide training support and best practices to maximize product adoption.
- Act as the primary contact for customer inquiries troubleshooting and escalations.
- Monitor customer usage and engagement to identify opportunities for upselling and renewals.
- Collaborate with sales product and support teams to improve the customer experience.
- Gather and analyze customer feedback to drive product enhancements and company improvements.
- Ensure customers achieve their desired outcomes by providing strategic guidance and solutions.
- Track key metrics such as customer retention churn and Net Promoter Score (NPS).
Required Qualifications:
- 1 years of experience in customer success account management or a related role.
- Strong problemsolving and relationshipbuilding skills.
- Excellent communication and presentation abilities.
- Experience using CRM tools (Salesforce HubSpot or similar).
- Ability to work independently in a fastpaced remote environment.
- Strong understanding of customer retention and engagement strategies.
Preferred Qualifications:
- Experience in SaaS technology or B2B industries.
- Knowledge of customer lifecycle management and growth strategies.
- Familiarity with data analytics and customer feedback tools.
Benefits:
- Competitive salary with performancebased incentives.
- Fully remote with flexible work hours.
- Health dental and vision insurance.
- 401(k) with company matching.
- Paid time off and career development opportunities.
Employment Type
Full Time
