Customer Experiences & Events Manager
Customer Experiences & Events Manager
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$ 90500 - 132200
1 Vacancy
Job Description
Join us as we empower the world to work out creating healthier lives together.
Life Fitness / Hammer Strength is seeking a strategic and customer-centric Customer Experiences & EventsManager to lead immersive brand experiences that deepen customer engagement and drive commercial impact. Reporting to the U.S. Marketing Director this hands-on role owns the strategy and execution of theChicago Experience HubFactory Experiences andU.S. tradeshows and eventsbringing our brand to life through curated consultative engagements.
Youll work closely with Sales Product Training and Global Marketing to deliver high-impact experiences that accelerate pipeline and build lasting customer relationships. Youll also lead a small agile team focused on operational excellence and flawless event execution.
This is a hybrid position based out of our Global Support Center in Rosemont IL - M/F remote and T-Th are in-office collaboration days #LI-Hybrid
What Youll Do
Lead the strategy planning and execution of the Chicago Experience Hub and Factory Experiencesensuring each visit is tailored consultative and aligned to customer goals
Coordinate and oversee the SMEs and content creators ensuring interactive and experiential content focused on workshops (e.g. Journey Mapping Value Prop Canvas) thought leadership sessions brand storytelling modules and customer engagement activities.
Promote the Experience Hub internally and externally positioning it as a premier destination for collaboration and innovation
Scale and optimize experience formats (e.g. half-day visits full-day summits) to support volume and impact
Oversee U.S. tradeshow and event strategy ensuring alignment with marketing goals lead generation and brand consistency
Manage budgets vendor relationships and post-event reporting to ensure efficiency and ROI
Collaborate cross-functionally with Sales Product Digital Solutions and Global Marketing to align programming with strategic priorities
Lead and support a small team responsible for tradeshow logistics timelines and on-site execution
Support agency partnerships and creative development for event content and experiences
Establish KPIs and reporting frameworks to measure the impact of all customer experience initiatives
What Youll Bring
BA/BS in Marketing Event Marketing or related field
8 years of experience in marketing experiential events or customer engagement
3 years of team leadership experience
Proven ability to deliver high-impact customer-centric experiences that support commercial goals
Strong project management budgeting and stakeholder communication skills
Confidence working with senior executives and cross-functional teams
Proficiency in Microsoft Office; experience with Salesforce project management or event tools a plus
At Life Fitness / Hammer Strengthwe think customer firstplay as one team andraise the bar on fitness innovationin the gym and in every corner of our facilities. Wepersevere and get it done with a clear purpose toinspire each other to live healthier lives. If youre ready to bring out the best in people while powering the future of fitness manufacturing we invite you to apply.
Want to take the next step in your careerLife Fitness / Hammer Strength takes pride in our talented employees and believes in providing opportunities for further growth and advancement. We encourage you to test your strengths push your limits and unleash your potential. If you feel the position is right for you we invite you to apply. Well work with you closely to support you throughout the hiring process. If your CV/ resume shows that your skills and experience have synergy with the job description then well hop on a call to get to know you and your experience and discuss the position in more detail. If its not the right opportunity this time well always let you know.
Life Fitness / Hammer Strength offers a comprehensive package of benefits for full-time team members including but not limited to: a 401(k) savings plan with 4% employer match; medical dental and vision insurance parental medical and military leaves of absence paid time off including 12 paid holidays throughout the calendar year paid vacation days beginning at 13 days annually paid sick leave as provided under state and local paid sick leave laws company paid short-term disability and optional long-term disability health savings account health care and dependent care reimbursement accounts employee and dependent life insurance and supplemental life and AD&D insurance hospital indemnity; identity protection legal services adoption assistance tuition assistance commuter benefits employee discounts and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.
Life Fitness / Hammer Strength is an equal opportunity employer. All qualified applicants including individuals with disabilities and protected veterans are encouraged to apply. Life Fitness / Hammer Strength complies with all applicable federal state and local laws regardingemploymentrecruitment and hiring. All qualified applicants are considered for employment without regard to race color religion age sex sexual orientation gender identity national origin citizenship status disability protected veteran status or any other category protected by applicable federal state or local laws.
There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that Life Fitness/Hammer Strength will never ask for your financial information at any part of the interview process including the post-offer stage and will only correspond through @ or @ domain email addresses or for U.S. opportunities.
Life Fitness/Hammer Strength does not accept applications inquiries or solicitations from unapproved staffing agencies or vendors.
Required Experience:
Manager
Employment Type
Full-Time
