Staff ServiceNow Platform Administrator
Staff ServiceNow Platform Administrator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Role:
We are seeking an engineer to execute platform administration responsibilities. The primary objectives of this position are supporting internal stakeholders troubleshooting issues providing training and fulfilling requests all while maintaining a high level of service collaboration and promoting continuous improvement. This person will also work on upgrades deployments security finding/vulnerability remediation project planning and governance of subproduction environments.
Job Responsibilities:
- Manage the complete lifecycle of production/subproduction environments including necessary configurations and integrations and application admin activities.
- Analyse incidents to identify application and system problems and possible solutions in a timely and accurate manner.
- Administer and resolve issues related to user profiles roles permissions groups and access controls in compliance with security policies; which may include troubleshooting integration and analysing application and system logs.
- Develops procedures and scripts for monitoring and automation of manual processes.
- Engage with product engineering and support teams to troubleshoot issues and any planned activities
- Maintain system documentation for configuration and troubleshooting of known issues.
- Develop and share best practices for Admin operations and enhancements based on lessons learned
- Participate in activities outside of core hours and on weekends when required including participating in oncall coverage for the team.
- Execute platform upgrades patches hotfixes and necessary configurations while ensuring minimal disruption.
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry
- Bachelors degree in computer science or related field with 3 years of IT industry experience.
- Enterprise level working experience in ServiceNow with knowledge of ITSM ITOM CMDB Performance Analytics
- Knowledge of ITIL framework or experience working in an ITILbased environment
- Working with REST/SOAP APIs MID Servers and authentication mechanisms.
- Understanding of MySQL Oracle and basic SQL queries.
- Knowledge of ServiceNow Scripting REST/SOAP APIs MID Servers and authentication mechanisms.
- Experience with JavaScript Glide scripting and ServiceNow APIs.
- Understanding of MySQL Oracle and basic SQL queries.
- Strong analytical and troubleshooting skills.
- Strong understanding of technology platforms particularly web applications/SaaS platforms
- Experience working with application logs prefer experience using Splunk
- Preference for CSA certification and additional certifications like CAD CISITSM CISITOM.
JV20
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
