Scaled Operations Program Manager Quality Operations Program Trust and Safety
Scaled Operations Program Manager Quality Operations Program Trust and Safety
Posted on :
15-03-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
15-03-2025
Job Description
Hinge is the dating app designed to be deleted
In todays digital world finding genuine relationships is tougher than ever. At Hinge were on a mission to inspire intimate connection to create a less lonely world. Were obsessed with understanding our users behaviors to help them find love and our success is defined by one simple metric setting up great dates. With tens of millions of users across the globe weve become the most trusted way to find a relationship for all.
About the Role
The Scaled Operations team at Hinge is seeking a Scaled Operations Program Manager QA. You will be responsible for designing implementing and optimizing quality assurance (QA) programs within our Trust & Safety operations. You will lead strategic initiatives to enhance the accuracy consistency and efficiency of content moderation decisions across largescale global teams. Working closely with crossfunctional partners you will leverage datadriven insights to improve policy adherence and ensure operational excellence.
Responsibilities
- Quality Assurance Strategy & : Develop and implement scalable QA frameworks methodologies and processes to ensure the accuracy fairness and efficiency of moderation decisions.
- Performance Monitoring & Insights: Establish key performance indicators (KPIs) and quality metrics to measure agent performance decision accuracy and process effectiveness.
- Process Optimization: Identify gaps in moderation workflows and recommend continuous improvement initiatives through automation training enhancements and best practice adoption.
- Training & Calibration: Partner with policy training and operations teams to create robust calibration processes ensuring alignment between human moderators AI models and policy guidelines.
- Incident Management & Root Cause Analysis: Investigate qualityrelated issues conduct root cause analysis and implement corrective actions to mitigate risks and prevent recurrence.
- DataDriven Decision Making: Analyze QA data and generate actionable insights to improve moderation outcomes agent performance and overall operational efficiency.
- Crossfunctional Collaboration: Work closely with internal teams (Policy Legal Product Engineering and Operations) to align QA initiatives with business goals and regulatory requirements.
- Vendor & Partner Management: Oversee external QA vendors ensuring adherence to quality standards and driving continuous process enhancements.
What Were Looking For
- Experience: 3 years in quality assurance content moderation trust & safety operations or a related field preferably within a scaled operations environment.
- Industry Knowledge: Deep understanding of Trust & Safety content moderation and risk management processes including regulatory compliance requirements.
- Analytical & ProblemSolving Skills: Strong data analysis capabilities with experience leveraging QA tools dashboards and statistical insights to drive decisionmaking.
- Process Improvement Expertise: Proven ability to design implement and optimize QA frameworks and moderation workflows in highvolume operational settings.
- Collaboration & Leadership: Demonstrated ability to work crossfunctionally influence stakeholders and drive alignment across global teams.
- Technical Skills: Familiarity with AIdriven moderation tools quality monitoring platforms and workflow automation solutions.
- Communication Skills: Excellent written and verbal communication skills with the ability to convey complex concepts to both technical and nontechnical audiences.
- Preferred Qualifications: Experience with largescale vendor management regulatory compliance in content moderation and trust & safety policy implementation
$115000 $138000 a year
Factors such as scope and responsibilities of the position candidates work experience education/training jobrelated skills internal peer equity as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in New York City. This salary will be subject to a geographic adjustment (according to a specific city and state) if an authorization is granted to work outside of the location listed in this posting.
As a member of our team youll enjoy:
401(k) Matching: We match 100 of the first 10 of pretax 401(k) contributions you make up to a maximum of $10000 per year.
Professional Growth: Get a $3000 annual Learning & Development stipend once youve been with us for three months. You also get free access to Udemy an online learning and teaching marketplace with over 6000 courses starting your first day.
Parental Leave & Planning: When you become a new parent youre eligible for 100 paid parental leave 20 paid weeks for both birth and nonbirth parents.
Fertility Support: Youll get easy access to fertility care through Carrot from basic treatments to fertility preservation. We also provide $10000 toward fertility preservation. You and your spouse/domestic partner are both eligible.
Date Stipend: All Hinge employees receive a $100 monthly stipend for epic dates Romantic or otherwise. Hinge Premium is also free for employees and their loved ones.
ERGs: We have eight Employee Resource Groups (ERGs)Asian Unapologetic Disability LGBTQIA Vibras Women/Nonbinary Parents and Remotethat hold regular meetings host events and provide dedicated support to the organization & its community.
At Hinge our core values are
Authenticity: We share never hide our words actions and intentions.
Courage: We embrace lofty goals and tough challenges.
Empathy: We deeply consider the perspective of others.
Diversity inspires innovation
Hinge is an equalopportunity employer. We value diversity at our company and do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. We believe success is created by a diverse workforce of individuals with different ideas strengths interests and cultural backgrounds.
If you require reasonable accommodation to complete a job application preemployment testing or a job interview or to otherwise participate in the hiring process please let your Talent Acquisition partner know.
#Hinge
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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