Experienced Service Advisor
Experienced Service Advisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 50000 - 90000
1 Vacancy
Job Description
Job Summary
Oro Ford is seeking an experienced customer service focused Service Advisor who can provide our guests with knowledgeable and enthusiastic service to ensure longterm customer loyalty. 3 year experience preferred. High guaranteed salary.
Compensation & Benefits
This is a fulltime staff position offering a salary of $50000 to $90000 per year paid biweekly with comprehensive benefits including medical vision dental 401k longterm and shortterm disability employee assistance program (EAP) life insurance and vacation time.
Responsibilities
Greet guests in a friendly and efficient manner
Accurately assess customers needs and provide solutions to meet their expectations
Serve as the customer advocate within the department
Provide guests with accurate information regarding service plans services and parts
Process all incoming service calls write up ticket requests and make followup arrangements
Work closely with technicians to ensure quality repairs are completed in a timely manner
Maintain a close relationship with guests for future and repeat business
Handle customer concerns promptly and respectfully
Update guests regarding status of their repair throughout the process
Resolve customer complaints quickly and appropriately
Maintain clean and orderly documents files workstation and other areas in accordance with company standards
Requirements
High school diploma or equivalent
2 years experience as a Service Advisor
Previous experience working in an automotive dealership repair facility a must
Detailed knowledge of automotive repair theory terminology and procedures
Proven customer service/relations experience
Excellent communication and troubleshooting skills
Ability to prioritize and manage multiple tasks and meet deadlines
Selfmotivated and able to work independently and as part of a team
EEOC Statement
Oro Ford is an equal opportunity employer and does not discriminate on the basis of race color national origin religion gender age veteran status political affiliation sexual orientation marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.
Required Experience:
Senior IC
Employment Type
Full-Time
