Sr Technical Writer - Enterprise Solutions

Application close date:

At Blue Origin we envision millions of people living and working in space for the benefit of Earth. Were working to develop reusable safe and lowcost space vehicles and systems within a culture of safety collaboration and inclusion. Join our diverse team of problem solvers as we add new chapters to the history of spaceflight!

We are a diverse team of collaborators doers and problem solvers who are relentlessly committed to a culture of safety. This position will directly impact the history of space exploration and will require your commitment and detailed attention towards safe and repeatable space flight. Join us in lowering the cost of access to space and enabling Blue Origins vision of millions of people living and working in space to benefit Earth.

Enterprise Technology (ET) is seeking an experienced technical writer to join our Organizational Change Management team (OCM). ET is the center of excellence for digital technology at Blue Origin providing oversight and governance to align technology and business strategies. Were developing the digital infrastructure needed to build the road to space with an emphasis on digital capabilities required to advance Blue Origins mission.

We are looking for someone to apply their technical expertise leadership skills and commitment to quality to positively impact safe human spaceflight. Passion for our mission and vision is required!

About the role

The Technical Writer will standardize define develop manage and update product release documentation for Enterprise Technology. Your work will be related to the technical solutions that Enterprise Technology develops and maintains for Blue Origin including our proprietary manufacturing system Jules. Working closely with our product development and productmanaging teams the Technical Writer will provide comprehensive and accurate information about the new features functions and operation as well as any necessary precautions and procedural instructions. The ideal candidate is experienced in and comfortable with both strategic and tactical work from design to delivery.

You will:

• Plan design research write and edit a range of documents including user guides and manuals technical specifications and training materials. This role will especially focus on documentation for Jules Blues proprietary manufacturing system though the role may be asked to support other ETmanaged products and capabilities.
• Author memos in coordination with product and software engineering to communicate solution recommendations roadmap project objectives and strategic decisions to leadership.
• Own the technical documentation that feeds Blues agentic AI model for ondemand training and resource access.
• Embed within ET technical teams to quickly capture and define technical documentation.
• Quickly analyze project requirements to determine types of documents needed and build project plans for the delivery of documents.
• Build tailored messaging for a variety of technical and nontechnical audiences such as:
  • Training materials and howto guides of new features and functionality designed for a range of different roles across Blue.
  • Updates and release information messaged across multiple platforms (wikis emails slideware PDFs etc..
  • Reference documentation to help product teams in future resolution of any issues.
• Join a growing highly collaborative team that includes a senior technical training lead and an instructional design specialist to jointly analyze enduser needs recommend approaches gather content build and maintain training materials and devise strategies for engagement and adoption.
• Work crossfunctionally between product development teams enduser experts and other stakeholders to ensure accuracy and alignment to the captured documentation.
• Drive standardization and improvement activities of existing product documentation including regularly reviewing and updating for accuracy.
• Track usage rates and goals. Create administer and analyze reporting on enduser progress; recommend and integrate improvement strategies based on findings.
• Support change management initiatives prioritize outputs that support users through change meet their needs and drive adoption.

Qualifications:

• 8 years work experience in technical writing or equivalent role. A background inorexperience writing for technology engineering or manufacturing industries is highly valued.
• Handson technical writing and editing experience with specific experience in documenting information technology software and systems.
• Knowledge of information gathering planning and organizing methods and principles.
• Strong understanding of document formatting and presentation techniques.
• Exceptional written and oral communication skills.
• Superior attention to detail.
• Exceptional interpersonal skills with a focus on rapportbuilding listening and interviewing skills.
• Ability to absorb and retain information quickly specifically complex technical information.
• Ability to analyze target audience and to present ideas in userfriendly language.
• Highly selfmotivated and directed.
• Proven analytical and problemsolving abilities.
• Ability to effectively prioritize and execute tasks in a highpressure environment.
• Exceptional customer service orientation.
• Experience working in a teamoriented collaborative environment.
• Ability to earn trust maintain positive and professional relationships and contribute to a culture of inclusion
• Must be a U.S. citizen or national U.S. permanent resident (current Green Card holder) or lawfully admitted into the U.S. as a refugee or granted asylum.

Desired:

• Cursory knowledge of manufacturing quality assurance and compliance and/or configuration management policies/procedures.
• Occasional travel between Blue sites locations potentially required (to gather inputs from subject matter experts).

Compensation Range for:

Other site ranges may differ

Inclusivity Statement

Dont meet all desired requirements Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At Blue Origin we are dedicated to building a diverse inclusive and authentic workplace so if youre excited about this role but your past experience doesnt align perfectly with every desired qualification in the job description we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Export Control Regulations

Applicants for employment at Blue Origin must be a U.S. citizen or national U.S. permanent resident (i.e. current Green Card holder) or lawfully admitted into the U.S.as a refugee or granted asylum.

Background Check

• Required for all positions: Blues Standard Background Check

• Required for Certain Job Profiles: Defense Biometric Identification System (DIBDS) background check if at any time the role requires one to be on a military installation

• Required for Certain Job Profiles: Drivers who operate Commercial Motor Vehicles with a Gross Vehicle Weight (GVW) Gross Vehicle Weight Rating (GVWR) or combination of power unit and trailer that meets or exceeds 10001 lbs. and/or transports placardable amounts of hazardous materials by ground in any vehicle on a public road while in commerce may be subject to additional Federal Motor Carrier Safety Regulations including: Driver Qualification Files Medical Certification Road Test Hours of Service Drug and Alcohol Testing (CDL drivers only) vehicle inspection requirements CDL requirements (if applicable) and hazardous materials transportation/shipping training.

Benefits

• Benefits include: Medical dental vision basic and supplemental life insurance paid parental leave short and longterm disability 401(k) with a company match of up to 5 and an Education Support Program.

• Paid Time Off: Up to four 4 weeks per year based on weekly scheduled hours and up to 14 companypaid holidays.

• Discretionary bonus: Bonuses are designed to reward individual contributions as well as allow employees to share in company results.

• Eligibility for benefits varies by role type please check with your recruiter for a comprehensive list of the benefits available for this role.

Equal Employment Opportunity

Blue Origin is proud to be an Equal Opportunity/Affirmative Action Employer and is committed to attracting retaining and developing a highly qualified diverse and dedicated work force. Blue Origin hires and promotes people on the basis of their qualifications performance and abilities. We support the establishment and maintenance of a workplace that fosters trust equality and teamwork in which all employees recognize and appreciate the diversity of individual team members. We provide all qualified applicants for employment and employees with equal opportunities for hire promotion and other terms and conditions of employment regardless of their race color religion gender sexual orientation gender identity national origin/ethnicity age physical or mental disability genetic factors military/veteran status or any other status or characteristic protected by federal state and/or local law. Blue Origin will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal state and local laws including the Washington Fair Chance Act the California Fair Chance Act the Los Angeles Fair Chance in Hiring Ordinance and other applicable laws. For more information on EEO Is the Law please see here.

Affirmative Action and Disability Accommodation

Applicants wishing to receive information on Blue Origins Affirmative Action Plans or applicants requiring a reasonable accommodation in order to participate in the application and/or interview process please contact us at.

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If you are a California resident please reference the CA Applicant Privacy Notice here.