Email Support Specialist
Email Support Specialist
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USD 18 - 20
1 Vacancy
Job Description
MultiState Law Firm FullTime Support Specialist
Location: Farmington Hills MI
We are a multistate law firm seeking a fulltime Support Specialist to join our Collections team at our Farmington Hills MI office. The ideal candidate will possess strong written communication and problemsolving skills with a proven ability to manage complex account issues independently and efficiently.
Key Responsibilities:
- Provide exceptional email support handling 90 of communications via email.
- Assess account statuses and send appropriate templatedriven responses.
- Timely and thorough management of inbound and response emails.
- Build and maintain relationships with external partners.
- Collaborate with team members to address a shared pool of accounts ensuring prompt and professional resolution.
- Identify trends affecting performance and provide proactive solutions.
- Maintain accurate system documentation and ensure all customer followups are completed efficiently.
- Exhibit a strong understanding of account balances and demonstrate comfort discussing settlement opportunities and payment arrangements.
- Learn and communicate the basic steps of the litigation process to provide updates on account status when needed.
- Deliver exceptional customer service by resolving consumer inquiries with professionalism and courtesy.
Qualifications:
- Education: High school diploma required. Associates degree or higher is preferred.
- Skills:
- Proficiency in Microsoft Outlook Word and Excel.
- Strong written and oral communication skills.
- Ability to interact effectively with individuals at all organizational levels.
- Processoriented with a strong drive for success.
- Ability to work collaboratively in a team environment.
- Strong attention to detail with the ability to evaluate accounts and recommend appropriate actions.
- Customer service experience with an ability to resolve inquiries efficiently.
- Ability to communicate in both English and Spanish preferred.
Additional Information:
- Job Type: FullTime (Monday through Friday potential evening hours).
- Benefits: The Firm offers medical benefits and a 401k plan. Additional benefit details including eligibility will be discussed during the interview process.
- PreEmployment: Candidates must successfully pass a background check and drug screening.
Equal Employment Opportunity:
Our firm is committed to fostering an inclusive environment that promotes equal employment opportunities for all individuals.
Required Experience:
Junior IC
Employment Type
Full-Time
