Sr Principal Product Support Engineer

If you are an Engineer in the Process Automation industry and enjoy problem solving. Emerson has an opportunity for you

The Senior Principal DeltaV Product Support role at Emerson in Round Rock TX is an incredible opportunity for your career in Industrial Automation! Youll be at the forefront of supporting the DeltaV process control software offering outstanding technical support to our customers across diverse industries such as Life Sciences Oil & Gas Energy & Transportation and more. You will provide a high level of technical support to our customers engaging with Technology teams to perform expert troubleshooting and diagnosis of our products. You will be involved in global initiatives to influence our strategic growth within the process control industries.

You will be working for a company that believes a diverse equitable and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and have the opportunity to participate in our various employee resource groups.

In this role your responsibilities will be:

• Working directly with Customers and Global Support Staff to troubleshoot and diagnose software issues with the DeltaV suite of controller products.
• Providing remote diagnostics to investigate and replicate software application issues at client sites.
• Provide feedback to Technology regarding our end user requirements based on the investigation of field issues.
• Travel (estimate 25 trips/year typically a week or less per trip) to customer sites primarily in Europe and North America potentially worldwide if desired.
• Build Knowledge Base Article content to advise the field about Product Information.
• Become a domain expert on DeltaV controller products to influence future innovation of the suite of product offerings.
• Establish and maintain close consultative longterm relationships with key Emerson customers to assist with their DeltaV support needs.

Who you are:

You actively seek input from pertinent sources to make timely and wellinformed decisions. You remain energized and effective when faced with ambiguity and uncertainty. You actively listen and check for understanding.

For this role you will need:

• Bachelors degree in Engineering Computer Science or other STEM related field 6 years of technical experience in industrial automation and controls; OR Masters degree in Engineering Computer Science or other STEM related field 5 years of technical experience in industrial automation and controls
• Excellent communication skills both verbal and writtenin Englishis required to collaborate with customers and inter departments.
• Legally authorized to work in the US without sponsorship now or in the future.

Preferred qualifications that set you apart:

• Experience working in a Process Plant environment such as a refinery or chemical plant
• Experience troubleshooting Control Loops in the field
• Experience designing and implementing process control strategies
• Prior experience with system upgrades DeltaV control systems and/or DeltaV peripheral products and/or DeltaV Virtualization a plus
• Strong presentation skills for in person or online settings
• Experience with Industrial Control System challenges in multiple industries.

Our offer to you:

We recognize the importance of employee wellbeing and know that to do your best you must have flexible competitive benefit plans to meet you and your familys physical mental financial and social needs. We provide a variety of medical insurance plans with dental and vision coverage. Employee Assistance Program 401(k) tuition reimbursement employee resource groups recognition and much more. Our culture prioritizes worklife balance and offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.

At Emerson we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts encourage inspire innovation and brings the best solutions to our customers.

The philosophy is fundamental to living our companys values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity Equity & Inclusion at Emerson.

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