Customer Support Specialist
Customer Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
150000 - 150000
1 Vacancy
Job Description
Customer Support Specialist SaaS
Orin Rice is recruiting on behalf of a fastgrowing venturebacked technology company that is revolutionizing business operations with AIdriven solutions. Our client is seeking a dynamic and resultsoriented Customer Support Specialist to support the biggest brands in the US and drive high levels of customer satisfaction.
Why Join
- Innovative SaaS & AI Company Work with industryleading technology solutions
- Career Growth & Learning Gain expertise in AIpowered software support
- Competitive Pay & Benefits Salary Equity Fully Covered Healthcare
- Collaborative & FastPaced Team Work in a dynamic problemsolving environment
What You ll Do
- Be the first point of contact for customers experiencing technical difficulties.
- Troubleshoot & resolve software hardware and integration issues.
- Provide support via tickets email and phone while ensuring response times meet SLAs.
- Escalate complex issues to internal teams including engineering.
- Maintain accurate case notes & documentation in ticketing systems.
- Contribute to the Knowledge Base improving selfservice resources for customers.
- Work within a structured 24x7 support team covering assigned shifts.
- 3 years in technical or customer support (preferably SaaS or techfocused).
- Experience with ticketing systems (Jira Zendesk etc. and CRM tools.
- Strong troubleshooting & problemsolving skills for technical issues.
- Excellent written & verbal communication with a customerfirst mindset.
- Ability to multitask and prioritize tickets in a fastpaced environment.
- Onsite presence in Redmond WA (collaborative team culture).
Compensation & Benefits
This is a great opportunity to work on the frontline of AIdriven innovation while growing your technical expertise in a collaborative and dynamic environment.
Employment Type
Full Time
