Manager Customer Support SaaS
Manager Customer Support SaaS
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Job Alert
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103000 - 103000
1 Vacancy
Job Description
Manager Customer Support SaaS
Location: OnSite in Redmond WA
Salary: $75000 $103000 Equity & Benefits
Orin Rice is recruiting on behalf of a fastgrowing venturebacked technology company that is revolutionizing business operations with AIdriven solutions. Our client is seeking a dynamic and resultsoriented Manager of Customer Support to lead a team of Support Specialists. Your team will be supporting the biggest brands in the US and driving high levels of customer satisfaction.
Why Join
- Innovative SaaS & AI Company Work with industryleading technology solutions
- Career Growth & Learning Gain expertise in AIpowered software support
- Competitive Pay & Benefits Salary Equity Fully Covered Healthcare
- Collaborative & FastPaced Team Work in a dynamic problemsolving environment
- Lead & develop a team of customer support specialists providing training coaching and performance management.
- Serve as an escalation point for complex or highpriority customer issues.
- Oversee daily support operations ensuring fast ticket resolution and service quality.
- Maintain and optimize the Knowledge Base and internal documentation.
- Track and analyze support metrics to drive continuous improvements.
- Collaborate with Product & Engineering teams to resolve technical issues and enhance the customer experience.
- Implement scalable support processes and ensure SLA adherence.
- Foster a customerfirst culture that prioritizes responsiveness and quality service.
What We Are Looking For
- 5 years in customer support with at least 2 years managing a team.
- Experience working with SaaS products and customer support software.
- Strong leadership & team management skills with a track record of coaching and developing teams.
- Ability to analyze support data and improve operational efficiency.
- Excellent communication problemsolving and customer service skills.
- Onsite presence in Redmond WA (collaborative team culture).
Compensation & Benefits
This is a great opportunity to work on the frontline of AIdriven innovation while growing your technical expertise in a collaborative and dynamic environment.
Employment Type
Full Time
