Support Engineer IV Benefits Experience Technology BXT
Support Engineer IV Benefits Experience Technology BXT
Posted on :
17-03-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
17-03-2025
Job Description
Benefits Experience and Technology (BXT) builds a workplace for Amazonians to invent and deliver on behalf of customers by supporting employees financial education health and wellness needs with benefits that optimize value and are easy to discover enroll and access.
As a member of the BXT Support Tools and Automation (STA) team you will work to build tools to help improve our benefits administration process that will look to make the benefits experience more seamless for Amazonians.
Support Engineer 4 in the BXT STA team will be the technical leader of the team which acts as the first line of engineering support team. The Support Engineer 4 will partner with product support leads and software engineering teams owning business critical services to own issues to resolution on behalf of the Amazonians including coordination customer communication and tracking tasks to complete resolution. Support Engineer 4 will lead development of processes and mechanisms in support of incoming tickets including extensive troubleshooting tasks with responsibilities covering multiple products features and services driving employee benefits experience. A successful Support Engineer 4 will have broad array of technical and functional skills take initiative to identify areas of improvement implement best practices in providing technical support and think big to proactively mitigate issues using innovative solutions. As a Support Engineer 4 you will have opportunity to partner with senior engineers and lead other support engineers in a multi functional team and advance your career to next level and ownership of critical software systems.
3 years of software development or 3 years of technical support experience
Experience troubleshooting and debugging technical systems
Experience troubleshooting and documenting findings
Bachelors degree in Computer Science Engineering or a related technical field or equivalent work experience
Knowledge of AWS based technologies
Demonstrable understanding of web services data systems technical workflows and software development lifecycle
Experience with log aggregation tools for troubleshooting enterpriselevel cloud applications
4 years of software development or 4 years of technical support experience
Knowledge of distributed applications/enterprise applications
Experience using AWS tools including AWS CloudWatch AWS S3 AWS DynamoDB and AWS Lambda
Experience supporting largescale enterprise applications (whether internal or external facing)
2 years of experience writing SQL queries scripts in programming languages such as Java Python etc.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https://amazon.jobs/content/en/howwehire/accommodations for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
As a member of the BXT Support Tools and Automation (STA) team you will work to build tools to help improve our benefits administration process that will look to make the benefits experience more seamless for Amazonians.
Support Engineer 4 in the BXT STA team will be the technical leader of the team which acts as the first line of engineering support team. The Support Engineer 4 will partner with product support leads and software engineering teams owning business critical services to own issues to resolution on behalf of the Amazonians including coordination customer communication and tracking tasks to complete resolution. Support Engineer 4 will lead development of processes and mechanisms in support of incoming tickets including extensive troubleshooting tasks with responsibilities covering multiple products features and services driving employee benefits experience. A successful Support Engineer 4 will have broad array of technical and functional skills take initiative to identify areas of improvement implement best practices in providing technical support and think big to proactively mitigate issues using innovative solutions. As a Support Engineer 4 you will have opportunity to partner with senior engineers and lead other support engineers in a multi functional team and advance your career to next level and ownership of critical software systems.
3 years of software development or 3 years of technical support experience
Experience troubleshooting and debugging technical systems
Experience troubleshooting and documenting findings
Bachelors degree in Computer Science Engineering or a related technical field or equivalent work experience
Knowledge of AWS based technologies
Demonstrable understanding of web services data systems technical workflows and software development lifecycle
Experience with log aggregation tools for troubleshooting enterpriselevel cloud applications
4 years of software development or 4 years of technical support experience
Knowledge of distributed applications/enterprise applications
Experience using AWS tools including AWS CloudWatch AWS S3 AWS DynamoDB and AWS Lambda
Experience supporting largescale enterprise applications (whether internal or external facing)
2 years of experience writing SQL queries scripts in programming languages such as Java Python etc.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https://amazon.jobs/content/en/howwehire/accommodations for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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