Provider Manager BMC Helix Expert
Provider Manager BMC Helix Expert
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Tires IT is looking for an experienced Provider Manager & BMC Helix Expert to join our dynamic IT Service Management (ITSM) team. This role will involve working with a diverse group of professionals to develop integrate and maintain BMC Helix/Remedy solutions that meet our clients unique needs. The ideal candidate will have a strong background in IT service management and a deep understanding of the BMC Remedy and BMC Helix platforms.
Main tasks:
- Collaborate with a dynamic ITSM team to handle incidents work orders changes problems and customer demands;
- Monitor and maintain the health and performance of the BMC Helix platform;
- Oversee system elements using Continental monitoring tools or by guiding BMC Support;
- Maintain and document all configurations customizations and developments including REST API and other interfaces;
- Develop adjust and monitor data integration jobs like ETL jobs in Pentaho;
- Configure monitor and adjust Multi Cloud and Jitterbit integrations for internal and external partners;
- Lead review calls with our providers tracking and escalating servicerelated topics.
Qualifications :
- University degree in Computer Science Information Technology or related field;
- 2 years of experience in BMC Helix Administration or related field;
- Strong knowledge of BMC Helix Cloud Components and onpremise installations;
- Experience with ETL applications preferably Pentaho Kettle;
- Proficiency in REST API and writing queries;
- Excellent customer service and communication skills.
Additional Information :
Our offer:
- Integration in a challenging and international work environment;
- Flexible working model;
- Agile and collaborative working style;
- Continuous opportunities for the promotion of talent and training;
- Individual development planning based on your personal needs and targets (e. g. mentoring trainings or global internal Software Academy);
- An international team across 3 locations in a globally active organization;
- Opportunity to make a difference.
Ready to drive with Continental Take the first step and fill in the online application.
We are committed to fostering a workplace where everyone feels safe respected and valued. All kind of applications are welcome.
Ready to drive with Continental Take the first step and fill in the online application.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
