Airbnb Customer Support Advisor German - Lisbon
Airbnb Customer Support Advisor German - Lisbon
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Job Description
Are you looking for an exciting opportunity to live and work in Portugal
Join our team as an Airbnb Customer Support Advisor (German & English) and take the next step in your career while experiencing life in a beautiful new country! This role offers you the chance to work for one of the worlds most wellknown travel platforms helping Airbnb hosts and guests navigate claims disputes and support inquiries all while enjoying the vibrant culture sunny beaches and incredible lifestyle Portugal has to offer.
About the Role
Join our team as an Airbnb Aircover Support Advisor where youll play a key role in ensuring a seamless experience for Airbnbs hosts and guests. You will be responsible for handling inquiries claims and urgent situations with professionalism and empathy. Your focus will be on investigating and resolving claims under Airbnbs Host Damage Protection Host Liability Insurance and Experience Liability Insurance.
Key Responsibilities
- Provide exceptional support through inbound/outbound calls messaging and chat.
- Investigate and resolve claims related to property damage disputes and safety concerns.
- Apply Airbnbs policies to ensure fair and efficient resolutions.
- Escalate issues when necessary prioritizing urgent and sensitive matters.
- Compose accurate and thoughtful responses to customer queries.
- Implement emergency plans and provide clear communication during critical situations.
- Utilize traumainformed methodologies for handling complex cases.
- Research and troubleshoot problems using available resources.
- Maintain data security and accuracy on Airbnbs systems.
- Identify process and product issues providing feedback for improvement.
Requirements
- Strong problemsolving skills with the ability to manage complex cases.
- Excellent communication skills in German and English (written & spoken).
- Ability to work under pressure in a fastpaced environment.
- 13 years of experience in claims handling dispute resolution fraud/risk investigation insurance or healthcare claims is a big plus.
- Experience estimating damages related to property automobile or watercraft losses is a plus.
Compensation & Benefits
- Gross Monthly Salary
- Language Bonus
- Performance Bonus
- Holiday Bonus
- Christmas Bonus
- Medical & Dental Insurance: Provided after 6 months of employment
- Annual Leave: 22 business days as per Portuguese law
- Public Holidays: Compensated according to Portuguese labor regulations
Relocation Support
- Travel Reimbursement: Up to 200 (after 3 months with proof of ticket)
- Accommodation Allowance: Up to 360/month for the first 3 months
- Assistance in finding temporary and permanent housing
Training & Onboarding
- Fully paid training periodis included in the contract.
If youre passionate about providing excellent customer service and want to be part of a global communitydriven company apply today!
Employment Type
Full Time
