Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Stiles has been helping manufacturers nationwide increase their efficiency and productivity for more than 50 years. With worldclass machinery backed by an experienced and responsive support team extensive parts inventory unique upgrade capabilities and a nationally accredited education and training program Stiles builds solutions around our customers needs.
We offer expertise in manufacturing a range of materials including wood plastics composites carbon fiber glass stone and nonferrous metals. Our innovative concepts new technologies and outstanding service extend to aerospace transportation alternative energy architecture and structural elements furniture retail fixtures and other industries.
Stiles is headquartered in Grand Rapids Michigan and has regional offices in High Point North Carolina; Bristol Pennsylvania; Coppell Texas; and Rancho Cucamonga California.
Interested in joining the Stiles team We offer our team members a generous benefit package an opportunity for career advancement and support in your career every step of the way!
As a Customer Service Representative you will assist our customers Stiles Field Service Representatives and sales team via email phone and chat to find correct parts needed as well as process quotes and orders in our ERP system and work with suppliers to request offers.
ESSENTIAL FUNCTIONS
- Managing incoming calls.
- Managing emails including the parts department group inbox.
- Manage customer open requests for parts must have good organization and followup skills.
- Provide accurate valid and complete information by using the right methods/tools.
- Identify and assess customers needs to achieve satisfaction.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with each caller.
- Pursue open communications with customers to ensure all their requirements were met in a prompt efficient and friendly manner.
- Maintain cooperative working relationships with supervisors other staff members and customers alike.
- Recognize and perform duties which need to be performed in an independent manner with little supervision.
- Oncall rotation 1 out of 1012 weeks will be oncall 24/7.
QUALIFICATIONS
- At least 2 years post High School Education
- Or 3 years of industry or applicable position experience
SKILLS & ABILITIES
- MS Office Suite
- Effective communication skills.
- Welldeveloped ability to network.
- Organizational skills and the ability to multitask.
- Problem solving skills and solution oriented.
WORK ENVIRONMENT
- Typical office environment
Required Experience:
Unclear Seniority
Employment Type
Full-Time
