Head of Personalisation
Head of Personalisation
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Job Description
This role leads overall strategic and tactical guidance for driving various processes framework learning and best practices for overall platform enablement efforts. Develops partnerships across all business units and countries and works closely with leadership teams and other partners to ensure alignment on common practices to drive capability build of NBA and campaigns.
Qualifications :
Minimum Qualification:
- First Degree in Business Commerce
- Post Graduate Diploma in Business Commerce
Experience Required :
- 3 4 years
- Experience integrating initiatives across projects and target audiences to exploit
economies of scale shared learning and optimal resource utilisation. Able to use
established networks inside and outside the organisation deliver shared outcomes. - 5 7 years
- Stakeholder Management Understanding of Banking products & services
Understanding of NBA conversation portal and campaigns; Understanding of Data &
Analytics within the ecosystem.
Key Outputs :
- Accountable to articulate and implement a plan and communication to operationalise the strategy in response to shifts in the markets and client expectations
- Builds and maintain strong working relationships with key stakeholders and colleagues
- Supports the bankers and leadership team in executing effective management disciplines and establishing a sales coaching program
- Leads the creation and deployment of appropriate training content/sales messaging processes practices and tools to support the frontline
- Supports with the ongoing creation of new personalisation use cases for NBA and campaigns
Additional Information :
Behavioural Competencies:
- Articulating Information
- Team Working
- Producing Output
- Pursuing Goals
- Directing People
- Taking Action
- Documenting Facts
- Making Decisions
- Managing Tasks
- Establishing Rapport
- Embracing Change
- Interacting with People
Technical Competencies:
- Query Resolution
- Written Communication
- Business Administration Skills
- Programme Management
- Stakeholder Management
- Application Knowledge for Support
#SBO
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
