Operations Manager
Operations Manager
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Job Description
Based in Turkey and reporting directly to the Global Operations Manager you will be responsible to manage the frontend operations for our consumer goods inspections business in EU and Turkey.
A perimeter of 200 inspectors with ambitious targets of service level (same day report delivery claim rate etc).
Your main responsibilities will be to:
Supervise a team of 200 internal quality inspectors and external partners all over Europe Africa and Middle East and oversee their performance through Key Performance Indicators.
Act as a trainer and coach provide technical support and guidance to inspectors and conduct performance evaluations and onsite audits.
Hire and grow a team of high potentials talents within your perimeter to anticipate internal growth and new businesses integration.
Build the sense of belonging to QIMA for all members of the team including the freelance inspectors.
Promote and enforce a culture of integrity and impartiality within the inspections team.
Lead the claim investigations received from clients and implement the corrective action plans.
Propose solutions to improve the standards and level of service following claims or process audits.
Represent QIMA during meetings with customers to support the sales development in the region provide technical expertise and kickoff inspection programs.
Oversee all operational aspects of the inspection program of the KA clients in the regions.
Optimize and reduce costs in the region.
Qualifications :
In order to be successful in this role you must have:
Masters Degree in Engineering from an accredited University or any related Degree
Strong experience or education in Quality or Production Management
A proven track record of minimum 2 years in a successful team management role
Passion for data and performance management tracking strong analytical skills
Ability to travel all over Europe to meet your team members and to visit factories
Excellent written and spoken command of English
Additional Information :
If youre passionate about people and operations management excel in multicultural environments and are inspired to develop skills in performance management within a rapidly evolving landscape wed love to hear from you! Please send your CV in English.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
