Corporate Accounts Service Representative
Corporate Accounts Service Representative
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1 Vacancy
Job Description
The Corporate Accounts Service Representative provides an exceptional experience to our corporate partners and distributor customers. Operating with accuracy and integrity the Corporate Accounts Service Representative serves to execute tactical client needs expeditiously. They work to ensure the successful delivery of services to clients and their customers.
This position reports to the Client Success Manager and is responsible for responding to service and sales calls emails and faxes from our clients. Successful candidates have the ability to listen attentively to callers understand their needs and offer the most appropriate and beneficial services.
Essential Duties:
- Answer 75 phone calls from accounts daily
- Respond to email inquiries in a professional and timely manner
- Make outbound phone calls to alert accounts of challenges with cases
- Effectively triage and support inquiries related to sample status turnaround time redraws payments portal access and supplies.
- Correspond with clients on helps and case adjustments to verify or obtain missing information
- Quality check daily cases to ensure the appropriate fees were assigned
- Troubleshoot issues and work with internal and external groups to quickly implement effective solutions while minimizing any possible disruption to program operations
- Meticulously communicate through resolution when resolving client concerns and/or escalate issues to the Client Success Manager appropriately.
- Scheduling support for Immigration Cases
- Take initiative to help team members when needed
- Follow DDC procedures and guidelines to ensure that DDCs services are offered in a manner consistent with our mission and vision statements.
- Work effectively with their teammates manager and other departments
Qualifications :
Knowledge Skills & Abilities:
- High school diploma/GED required
- 3 years of experience in customer service
- Comfortable with Microsoft Office (Word Excel Teams Outlook etc.
- Strong administrative skills to keep each account needs organized and tracked appropriately
- Strong written communication skills including proper email etiquette and formatting
- Excellent active listening skills
- Ability to establish trust and collaborate with others
- Strong verbal communication skills including empathy ownership and the ability to deescalate
- Knowledge of DNA or diagnostic testing is preferred
- Selfmotivated and able to work with minimal supervision
- Team player mentality and excellent problemsolving skills
Additional Information :
Pay starting at $16.00/hour
Position works onsite at 1 DDC Way Fairfield OH 45014
Training Schedule:
- Monday Friday 9:00am 5:30pm
PostTraining Schedule:
- Monday Friday 8:30am 5:30pm
Eurofins USA Clinical Diagnostics is a M/F Disabled and Veteran Equal Employment Opportunity and Affirmative Action employer.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
