CRM Executive
CRM Executive
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Job Description
At loveholidays were on a mission to open the world to everyone giving our customers unlimited choice unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers personal holiday expert the smart way to get away.
The impact youll have:
As a CRM Executive youll play a pivotal role in accelerating loveholidays customer retention and engagement. You will be responsible for the implementation and of our seasonal and tactical campaigns across email push notifications and inapp messaging ensuring each customer receives communications that matter to them.
Your daytoday:
- Working with trading supply teams and marketing teams to develop and execute CRM campaigns aligned with business goals focusing on creating personalised experiences for customers and maximising the commercial opportunity
- Leverage customer data and analytics to identify opportunities for segmentation personalisation and automation
- Conceptualise and design effective CRM campaigns across multiple channels (email push notifications inapp messages) to drive customer engagement and conversion
- Analyse campaign performance to identify trends measure ROI and inform future strategies
- Conduct thorough A/B testing to optimise design and content
- Support the delivery of full automation of manual CRM campaigns
Your skillset:
- Experience in executing successful CRM campaigns within the online travel industry or a similar fastpaced customercentric environment
- Analytical skills and ability to leverage data to drive insights
- Experience in using CRM platforms and data analysis tools preferably Braze
- Strong organisational skills
- Selfstarter with a strong work ethic and the ability to thrive in a dynamic fastpaced environment
- Excellent communication and interpersonal skills
Not necessary but would be desirable to have:
- Basic Liquid. Training will be provided
- Preferred experience with Braze and Looker
Perks of joining us:
Other than an amazing environment for you to grow have impact and show the world your incredible skills we offer the following benefits:
- Company pension contributions at 5
- Individualised training budget for you to learn on the job and level yourself up
- Discounted holidays for you your family and friends
- 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service up to a maximum 30 days per annum
- Enhanced maternity/paternity leave
- Cycle to work scheme season ticket loan and eye care vouchers
At loveholidays we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.
The interview journey:
- TA Screening 20 minutes
- Virtual Interview with Head of CRM 30 minutes
- Inoffice interview with Head of CRM Director of Organic Marketing 1 hour
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
