Client Specialist - Remote
Client Specialist - Remote
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Salary Not Disclosed
1 Vacancy
Job Description
We are looking for outstanding people to help us realize our vision. As our Client Specialist you will provide support (operational/active) for Account Executives and their clients maintain and expand business relationships create upsell and crosssell opportunities and build revenue with an assigned named account(s) for Experians Consumer Business and Decision Analytics groups. You will report to the VP South Region.
Responsibilities:
- Provide (operational/active) support for Account Executives and their assigned clients
- Develop relationships with clients by researching and understanding their needs responding to client concerns and problems and being the liaison between the client and internal departments.
- Support the renewal of existing business.
- Identify and convert new logos within a defined region.
- Oversee implementation for Consumer Information Services (CIS) and Decision Analytics solutions; marshals resources to ensure client satisfaction and return on investment.
- Gather data and insights regarding usage to demonstrate growth and value; ensure usage at projected levels.
- Advise client on data quality best practices and address gaps/opportunities.
- Create new business within existing relationships by upselling and crossselling other solution categories.
- Research client needs and determine how to bundle products to meet client requirements.
- Inform and educate clients on our projects. Use product experts as a resource.
- Maintain contact with product and service users to enhance client relationships.
- Provide customer intelligence to sales and marketing functions to position our offerings.
- Committed to progressing development towards a promotion to an Account Executive position.
- CRM accountability Forecast & GAP reporting.
Qualifications :
- Bachelors degree required
- 2 years or more of complex relationship management related experience
- Sales drive and motivation
- Intellectual horsepower political savvy combined with problem solving and analytical skills.
- Knowledge of consumer credit reporting or an appetite to learn
- Customer service and project management skills required
- Experience presenting to teams
- PC skills
- Ability to travel
Additional Information :
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including full medical dental vision and matching 401K
- Fully remote environment
- Flexible time off including volunteer time off vacation sick and 12paid holidays
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
#LIremote
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
