Problem Analyst
Problem Analyst
Posted on :
22-03-2025
Employer Active
1 Vacancy
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Job Description
Total IT Experience: 47 years
- Analysis and reporting of incident data to identify trends potential problems and root causes
- Initiating actions to fix potential interruptions to service identified during proactive and trending analysis of the IT infrastructure
- Production of statistics and reports to demonstrate where possible repeat incidents are occurring across the organization and manage issues through to resolution.
- Diagnosis to determine whether new incidents are related to known errors or existing problem records Facilitating and coordinating technical meetings
- Leading and facilitating post mortem investigations into high impact faults.
- Managing root cause analysis between technical teams.
- Initiating actions to fix interruptions to service caused by errors/faults in the IT infrastructure.
- Production of statistics and reports to demonstrate performance of the Problem Management process
Qualifications :
Related technical Masters Degree / Bachelors Degree (IT)
Additional Information :
Excellent Communication Skills required.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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