ITIL Data Analytics Six Sigma Enabler Delivery Excellence
ITIL Data Analytics Six Sigma Enabler Delivery Excellence
Posted on :
22-03-2025
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1 Vacancy
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Job Description
Position Title: Delivery Excellence Enabler
Location: Hyderabad
Level SA
Experience 6 to 10 years
Must ITIL Data Analytics Six sigma
Delivery Excellence (DEx) is at the core of Cognizant’s endeavour to deliver BestInClass services to our clients. Through a structured approach DEx enables the adoption of best practices drives innovation improves efficiency and aims to make our delivery a sustainable competitive differentiator.
Roles & Responsibilities
Delivery Governance and Process Improvement:
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- Proven experience in ITILbased infrastructure and cloud projects encompassing the full lifecycle from service design through transition to operations.
- Establish and enforce delivery governance to ensure consistency quality and compliance.
- Identify inefficiencies in processes and implement corrective measures to enhance delivery quality.
- Maintain effective partnerships with Delivery teams and should be able to influence Delivery to adapt and adhere to Delivery Excellence (Quality) framework
- Experience in complex contract reviews and identification of gaps if any
Risk Management and Compliance:
- Facilitate Delivery teams to adhere to rigorous Risk Management framework.
- Facilitate risk governance to identify potential delivery risks and security risks such as patching vulnerability management and communicate these risks to leadership and collaborate with the delivery team to implement mitigation strategies.
- Ensure all delivery processes adhere to organizational and industry standards including security and regulatory compliance.
Metrics and Reporting:
- Define monitor and analyse metrics for delivery success
- Regularly report on Service Level Agreements (SLA) and conduct root cause analysis for SLA breaches
- Prepare and present detailed reports and dashboards to stakeholders.
Transactional Quality Improvement:
- Lead initiatives to drive transactional quality improvement across various processes.
- Implement best practices and methodologies to enhance the quality of transactions.
- Monitor and analyze transactional data to identify areas for improvement and implement corrective actions.
Data Analytics and Six Sigma:
- Utilize data analytics to gain insights and drive decisionmaking processes.
- Apply Six Sigma techniques to improve process efficiency and reduce variability.
- Conduct datadriven analysis to identify root causes of issues and implement solutions.
Case/Ticket Management:
- Oversee case/ticket management processes to ensure timely resolution and high user satisfaction.
- Develop strategies to reduce aging of cases/tickets and improve time to resolve.
- Implement measures to enhance user satisfaction and address any issues promptly.
Assessments and Audits:
- Plan and execute ITIL frameworkbased assessments covering key processes like incident problem change release event availability configuration capacity management etc to evaluate compliance with Organizational standards best practices and project governance frameworks.
- Coach drive and monitor ISO 20000 Compliance relevant Internal quality assessments (Infrastructure & Projects) interfacing between auditors and auditees.
- Document audit findings and guide delivery teams in closing nonconformities from External and Internal Quality audits assessments
Continuous Improvement and Innovation:
- Champion a culture of continuous improvement by promoting automation innovation and industry best practices.
- Stay updated on emerging trends in IT and cloud delivery to implement modern practices.
- Lead or contribute to training sessions workshops and knowledgesharing initiatives.
- Identify improvement opportunities through Data Analytics and usage of various tools such as FMEA Pareto etc.
Project Performance Management:
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- Track project progress monitor key performance indicators (KPIs) and provide actionable insights to stakeholders.
- Ensure timely delivery of projects within scope budget and quality benchmarks.
- Conduct postmortems to capture lessons learned and improve future delivery practices.
Stakeholder Collaboration:
- Partner with delivery leads project managers and technical teams to align on business objectives and project goals.
- Act as a liaison between delivery teams and senior leadership providing regular updates on project health and risks.
- Engage with clients/senior stakeholders from delivery to ensure their expectations are met or exceeded. Work on remediation on any dissatisfaction from key stakeholders.
Required Qualifications:
- Bachelor’s or Master’s degree IT Computer Science or a related field.
- 1015 years of experience in Infrastructure project delivery quality management
- Lean Six Sigma Certification (Green/Black Belt).
- Data Analytics
- Strong knowledge on ITIL Process
- Strong knowledge of Risk Management Audits & Assessments and driving continual improvement Scrum and other project management methodologies.
- Ability to understand metrics & SLAs in infrastructure environment and ability to drive improvements
Preferred Skills:
- ITIL V3/ ITIL 4 certification
- Excellent analytical problemsolving and decisionmaking skills.
- Exceptional communication and stakeholder management abilities.
Employment Type
Full Time
Key Skills
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