Supervisor - Brokerage

SUPERVISOR CORE COMPETENCIES

Employee Development (Supervisor All)

In conjunction with department leadership properly onboards new hires and ensures team members have clear expectations. Provides frequent feedback that is timely accurate and honest. Participates in regular oneoneones and an annual review for employees. Assists manager with development plans for employees that addresses competency gaps and/or prepares employees for growth. Ensures employees complete 52 hours of relevant training each year and that required training is completed timely. Fosters a climate of compliance within the team including to company culture internal policies and government regulations. Promotes employee engagement and team vision commitment and trust. Develops a #2.

Business Development (Supervisor Branch Product)

Assists department leadership with growing the products business through involvement in sales and retention programs. Responds to requests for proposal quotation or information timely and with marketcompetitive pricing matching the scope of service required by the customer. Participates in the transition of new business and strives to build and maintain relationships with the key customer stakeholders that are managed on the team.

Financial Excellence (Supervisor Branch Product)

Applies exp.o accounting expertise to assist department leadership with meeting financial growth and cost savings goals which may include: reviewing accounts receivable analyzing billing activity for accuracy and timeliness and monitoring department profitability and expenses.

Operational Excellence (Supervisor Branch Product)

In conjunction with department leadership monitors and improves product District Excellence and Global Business Operations metrics.  Monitors department process flow while constantly looking for areas to improve efficiency and customer service. Assists with managing capacity and productivity of department and team members.

People:

• Identify with manager develop and mentor your No. 2
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence
• Ensure team meets company standards of 52 hours training per year per employee
• Ensure that the new hires complete companys mandatory training within the first 6 months
• Support the manager where needed:
• Participate to staff appraisals and at a minimum once per year per employee
• Ensure all staff and positions have job descriptions communicate clear expectations and are working with structured development plans.
• Contribute to the effective weekly department meetings with team.
• Review department goals and business plan periodically with team to ensure buyin and accountability.

Operations:

• Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Understand department process flow constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed as per the DLSOP.
• Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively supervise operations:
  • ECS report (weekly)
  • Customs import stat1 (daily)
• Support the manager in the following areas:
• Ensure all Customs Authorizations are valid Transit guarantees customer IPR/OPR/Warehousing authorizations
• Monitor undischarged Transit forms
• Monitor duty deferment usage and levels
• Monitor license/visa applications
• Ensure all documentation present for archiving purposes
• Meet with local customs to discuss performance delays redchannels customs developments and plans (to adapt country per country)

Customer Support the manger and or the sales department where needed:

• Make 5 calls per week Retention/Sales
• Ensure all new business is transitioned correctly
• Report all calls sales and retention activities in CRM
• Issuance of customs proposal

Finance:

• Follow up the customs guarantee for various operations
• Follow up refunds with customs authorities
• Follow AR report review delegate chase
• Ensure every account has a credit limit and check for credit extension when needed
• Department P&L review identify plan

Compliance:

• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

Culture:

• Proactively promote the companys 10 cultural attributes:  Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.

Systems:

• Promote productivity tools (e.g. using edoc and edoc treeview customs database process management customs system)
• Be open to implementing new system changes and enhancements with your team. 
• Be involved and suggest system/process improvements.
• Set the tone of this environment within your team.
• Audit of files in accordance to AEO
• Management of customs system
• Send client report requests through the available database (expo request expo reporting)

EXPEDITORS CORE COMPETENCIES

Exceptional Customer Service

Exceeds customer expectations by anticipating understanding and meeting needs. Is proactive and when issues arise is timely and resolute in solving problems including escalating to management when necessary. Builds rapport and exhibits empathy during interactions and consistently strives to improve customer satisfaction with customers. 

     This skill expectation applies both externally (customers service providers) and internally (other Expeditors offices/employees).

Job

Consistently completes quality work that matches job expectations.  Is committed to operational excellence and continuous improvement for own job function and across the network.  All activities are compliant with company policies/procedures and code of business conduct and with government regulations. 

Reliability

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized manages own time effectively and can prioritize.          

Collaboration

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing without request to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

Communication

Effectively listens to others and communicates (verbal and written) in a professional manner both internally and externally. Provides relevant and timely information to coworkers customers and service providers.  Answers phone calls and responds to voicemails emails and other communication according to Expeditors standards.

Culture

Exhibits and promotes the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.  

Personal Growth and Development

Participates in training within the companys guidelines completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self including participating in a development plan as appropriate.

Qualifications :

Knowledge:

• Expeditors company policies and procedures knowledge
• A good understanding of Expeditors products services and systems
• Strong market and competition knowledge
• Good knowledge of customs brokerage process and system essential
• Good knowledge of customs legislation especially with regards to classification valuation and origin
• Understanding of ocean transcon and air documentation process
• Knowledge of air road and ocean transport
• Good knowledge of incoterms
• Hazardous Materials certification (preferred)
• Well rounded knowledge of the customs tariff and customs system
• Working knowledge and experience of the customs regulations

Skills:

• Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
• Good Microsoft Office skills (Excel Word etc..
• Proactive strong organizational skills.
• Fluent in English
• Proven negotiation skills
• The ability to troubleshoot and solve problems quickly and effectively
• The ability to maintain a privileged relationships with the customs authorities

Behaviours:

• Emotional resilience
• Selfreflecting and open to feedback
• Initiative and ability to work in autonomy
• Role model of integrity and pride for all employees
• Proven leadership attitude and background

Education and Experience:

• Minimum of 2years CHB experience 

• LCB is an advantage

• Global logistics industry knowledge 

• Good computer skills (e.g. MS Excel MS Word) 

• Proven problem solving interpersonal communication and leadership skills 

• Deep understanding of process fundamentals 

• Expeditors company policies and procedures knowledge 

• Expert knowledge of customs brokerage and/or import processes and systems essential 

• Strong knowledge of customs legislation especially with regards to classification valuation and origin 

• Understanding of ocean andair documentation process 

• General knowledge of air and ocean transport 

• Soundunderstanding andknowledge of incoterms 

• Hazardous Materials certification (preferred) 

• Wellrounded knowledge of the customs tariff and customs system 

• Understanding of Other Government Agencies 

• Working knowledge and experience of the customs regulations 

Additional Information :

Expeditors offers excellent benefits:

• Paid Vacation Holiday Sick Time
• Health & Dental Plan: Medical Insurance (including immediate dependent)
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• With provision of 26 days WorkfromHome Setup per year.

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Fulltime