Customer Advocacy Manager APAC

Connect with Quadient

At Quadient we support businesses of all sizes in their digital transformation and growth journey unlocking operational efficiency with reliable secure and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day with our clients and each other. Its these connections that make Quadient such an exceptional place to grow your career develop your skills and make a real impact help our futurefocused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Are you a Customer Advocacy Manager working within a Software company who is looking for an international role

Do you enjoy communicating helping international clients get the best out of their software solutions while having a direct impact on your business through successfully renewing existing contracts

Were looking for a Customer Advocacy Manager to join our team in Australia. Read on for more information

Your role in our future

You will protect Quadient Maintenance Revenue and prevent attrition in maintenance revenue by proactively monitoring license usage in the customers and looking for signs that the customer is either unlikely to renew or reduce their maintenance renewal. You will also look for opportunities to position upgrades from either partners or professional services to position the value to the customer of the upgrade working closely with Finance to coordinate the renewals that are due to ensure they are accurate and in line with the records Finance hold against the APAC customer.

• You will become intimate with maintenance accounts and bridging the gap with Finance to ensure we maintain accurate system of record for license and deployed products
• You will be an expert in solidifying existing customer accounts and elevating Quadient to a more strategic position within the largest renewal customers flagging the account and Customer Engagement Team with upgrade information or license gaps
• Youll be on the lookout for opportunities to improve Customer Satisfaction rankings where possible especially on partner projects where there may be the opportunity to feedback and further improve the partner CSAT to the Partner program.
• You will proactively assess clarify and validate customer needs on an ongoing basis feeding back to the account teams; focusing on any license gaps or best practice upgrade policy of Quadient

Your profile

You have proven experience in renewals and customer relationships in a Software or related environment you most likely come from either a CXM or SaaS company

You are customer focused and results oriented and you have can demonstrate your track record of success in over achievement of quota

You possess excellent communication skills; youre fluent in both verbal and written English and you can demonstrate your ability to interact with finance sales and customers communicating complex license issues into everyday language

Knowledge gaps can be filled. Even if you dont satisfy every single requirement or meet every qualification listed we still want to hear from you.

Help shape the future of customer communications. Apply now.

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join diverse communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness work/life balance and more including a generous referral scheme.

Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Be yourself at Quadient

Our values define how we work as a team: Empowerment Passion Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. Were a team of individuals with one goal but many perspectives. When you connect with Quadient you become part of a community that cares in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process please email us at

Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers our business and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants regardless of background. We firmly believe in zero discrimination in employment on any basis including gender race ethnicity religion or belief national origin age disability marital status sexual orientation gender identity citizenship status veteran status and any other protected characteristics.

People. Connected.

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