Work from home telecaller
Work from home telecaller
Posted on :
22-03-2025
Employer Active
1 Vacancy
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Job Description
This is a remote position.
Telecaller job involves engaging with potential and existing customers via phone to generate leads promote products/services and address inquiries aiming to drive sales and build customer relationships.
Heres a more detailed breakdown of the responsibilities and skills:
Key Responsibilities:
Making outbound calls: Contacting potential customers to promote products or services generate leads and schedule appointments.
Handling inbound calls: Addressing customer inquiries concerns and complaints providing information and resolving issues.
Understanding customer needs: Identifying customer requirements and tailoring communication to meet their needs.
Persuading customers: Explaining product features benefits and pricing to encourage purchases or appointments.
Maintaining records: Keeping accurate records of customer interactions and updates in the database.
Following up with leads: Following up with leads and existing customers to ensure satisfaction and identify opportunities for upselling or crossselling.
Meeting sales targets: Contributing to team performance and achieving individual sales targets.
Providing customer service: Addressing customer inquiries concerns and complaints and resolving issues.
Documenting customer feedback: Recording customer feedback for future reference and improvement.
Staying updated: Keeping abreast of market trends product knowledge and company policies.
Skills Required:
Excellent communication skills: Ability to speak clearly persuasively and effectively.
Active listening: Ability to pay attention to customer needs and concerns.
Strong interpersonal skills: Ability to build rapport and establish positive relationships with customers.
Sales skills: Ability to identify customer needs present products/services effectively and close sales.
Customer service skills: Ability to handle customer inquiries resolve issues and ensure customer satisfaction.
Organization and time management: Ability to manage multiple tasks and prioritize effectively.
Database management: Ability to maintain accurate records of customer interactions.
Computer literacy: Proficiency in using computer software and systems.
Adaptability: Ability to adjust to changing situations and customer needs.
Positive attitude: Ability to maintain a positive and enthusiastic approach.
meeting with clients virtually or during sales visits. demonstrating and presenting products. establishing new business. maintaining accurate records. attending trade exhibitions, conferences and meetings. reviewing sales performance. negotiating contracts and packages.
Education
Graduation
Employment Type
Full Time
Key Skills
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