drjobs Senior IT Support Engineer 1

Senior IT Support Engineer 1

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1 Vacancy
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Job Location drjobs

Warsaw - Poland

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

You are responsible for the smooth operation of all assigned IT systems according to SLA and KPI definitions. This includes the following points:

  • Planning of the service life cycle (from initial setup to dismantling) and implementation of preventive measures to maintain functionality.
  • Creation and implementation of monitoring/monitoring.
  • Service request management: bug/ticket processing.
  • Release & deployment management: planning deployments/rollouts.
  • Incident management: analysis troubleshooting & documentation of operational faults.
  • Problem management: definition documentation and implementation of sustainable measures as part of root cause analysis (RCA).
  • Change management: planning and implementation of changes.
  • Project work: Supporting projects across all project lifecycles in particular project role LeadOMIT appropriate to profile level.
  • Participation in oncall duties (outside regular working hours as agreed).

Qualifications :

  • Good knowledge of Linux systems and applications running on them
  • Reading process/sequence diagrams
  • Dealing with software artifacts in a cloud infrastructure Kubernetes
  • Solid experience in working with content in SQL databases (example: perform SELECTs updates on Postures databases; no admin skills necessary)
  • be able to read JSON documents
  • ability to use Grafana
  • ticket systems JIRA
  • Confluence


Additional Information :

  • Work is conducted in a hybrid system: 3 days a week from one of our office Warsaw Poznan or Lublin.


Remote Work :

No


Employment Type :

Fulltime

Employment Type

Full-time

Company Industry

About Company

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