Part-Time Housing Support Officer Livewell Programme

Housing Support Officer (Livewell Programme)

24127 pro rataAnnual Essential Car User Allowance Bath Officebased

Part Time Permanent 30 hours per week 8:30am4:30pm 4 Days Per Week)

Closing Date: 21st March 2025

Interview Dates: 1st and 3rd April 2025

Your Compassion. Our Community. Independent Lives.

Every day older people in our sheltered schemes face challenges that impact their independence. As our Livewell Housing Support Officer youll provide the vital support that helps them remain in their own homes connected to their communities and living with dignity and purpose.

This role is about building genuine connections. Youll build meaningful relationships with vulnerable residents aged 55 developing personalised support plans that address their unique needs. For those requiring more intensive help youll provide up to 45 minutes of weekly assistance with tasks like benefit applications healthcare coordination and budgeting support.

Imagine being the key person who supports residents to maintain their independence using your compassion and practical skills to help residents live safely and independently in their own homes enhancing their quality of life and wellbeing.

What youll be doing

• Youll support residents across multiple sheltered schemes in your allocated area focusing particularly on those who receive housing benefit
• Youll typically begin each day at our Park House office with your time flexibly split between wellbeing calls customer visits and administrative tasks throughout the day
• Youll develop personalised support plans for vulnerable residents providing up to 45 minutes of weekly assistance for those most in need
• Youll coordinate with healthcare professionals occupational therapists and benefit advisors to ensure comprehensive support
• Youll help customers navigate benefits budgeting challenges healthcare appointments occupational therapy referrals and care assessments
• Youll monitor emergency situations and respond as required ensuring appropriate assistance is provided when needed
• Youll maintain detailed records of all interactions managing your own calendar to ensure all documentation is completed efficiently
• Youll support residents to maintain their independence helping them continue living safely and comfortably in their own homes.

What youll get in return

Beyond a salary of 19562 and the chance to make a real difference every day youll get:

• 26 days annual leave per year pro rata (plus bank holidays) rising to 29 days after 3 years
• Your birthday off as an extra holiday
• Up to 10 matched pension contribution
• Flexible benefits which might include a Health Cash Plan
• Access to an Employee Assistance Programme for your own wellbeing.

More about you

Youre a people person with genuine compassion for older adults and a commitment to helping them live independently. You have experience working onetoone with people with varying needs and understand the challenges they face.

Youre organised and efficient with the ability to manage your time effectively between officebased work and customer visits. Youre comfortable maintaining accurate records and can use Microsoft Word and Excel confidently.

You work well under pressure and consistently meet deadlines while maintaining attention to detail. Youre resourceful in finding solutions to help vulnerable residents and can liaise effectively with multiple agencies.

A full driving licence and access to a suitable vehicle is essential for this role as youll be travelling to visit customers across your allocated sheltered schemes and occasionally transporting residents to appointments. Your vehicle must be insured for business use that includes carrying passengers.

Most importantly you genuinely care about helping older people maintain their independence dignity and quality of life.

About Curo

Were a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. Were proud to be among the UKs top 100 companies to work for and the 5th best housing association nationwide.

We actively welcome applications from candidates who identify as disabled LGBTQ from ethnic minority backgrounds and from our Curo customers. Were committed to making our recruitment process accessible to everyone if you need any adjustments to help you apply or interview please contact our recruitment team at

Would you like to have an informal discussion about the role

Please contact Tricia Weisberg on.

Curo is an organisation with social purpose at its heart. We provide affordable homes that help people find security and stability and a positive future. Were one of the largest housing associations in the South West and an expanding house builder using our profits to create more affordable housing in our communities.

Our values are at the core of how we work. We care about our colleagues and their wellbeing and recognise their sense of pride in the work they do to support our customers.

Were proud to say that since 2016 we have been ranked by Best Companies as being in the UKs top 75 Large Companies to work for. Were also listed in the top 10 best housing associations to work for in the country and among the top 25 best companies to work for in the South West!

One more thing

We provide homes and services to a community that is diverse. We recognise that we need to do more to ensure that the colleagues in our organisation better reflect and understand the community we serve and for that reason we particularly welcome applications from people with diverse backgrounds and abilities. We are a recognised disability confident employer and we have also signed up to the Social Housing AntiRacism Pledge (SHARP). We guarantee to interview all disabled black or minority ethnic applicants who meet the minimum essential criteria for our vacancies.

If you need support to assist you to make an application or attend an interview then please email our recruitment team at and we will be happy to help.