Guest Experience Intern
Guest Experience Intern
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Job Description
Join our team at SmartRental!
SmartRental Group is a young dynamic company dedicated to the operation and management of properties for the tourism and hospitality sector.
Our vision is to be the European leader in the market providing diverse solutions tailored to all accommodation needs.
With over 10 years of experience our focus is on hotels apartments hostels student residences and luxury retirement homes.
Our portfolio includes brands such as SmartRental Collection Akeah Malacuna Live It Suio Evoca and Lemonade covering various vertical markets in the Living and Hospitality sectors.
What will your duties be
- Welcome our guests at the hostel providing assistance and information as well as performing administrative and commercial tasks according to your position.
- Handle checkins and checkouts and assign rooms/apartments to guests.
- Provide guests with all requested information and services during their stay.
- Perform customer invoicing.
- Handle customer complaints and issues reporting to your supervisor for resolution.
- Manage and audit work performed throughout the day.
- Support during events and brand experience strategies ensuring a seamless guest experience and reinforcing brand identity.
What are we looking for
- Advanced English. Any other language will be considered.
- No previous experience required.
- Currently enrolled in a degree or studies related to the position.
- Ability to sign an internship agreement with the university.
- Willingness to learn!
What do we offer
- Paid internships
- Opportunity for professional development and growth within an expanding company.
- Discounts on our accommodations restaurants and events. Additionally we offer discounts in multiple sectors through the Corporate Benefits platform.
- 1 day of vacation per month worked.
Employment Type
Full Time
