Sr Manager Events and Video Production Operations

Visa Corporate Technology Support has embarked on a significant transformation rethinking how we provide operational support for the services we deliver to our end users. As part of this strategy we are aligning operational functions into a single area focused on providing worldclass support. The Sr. Manager Events and Video Production Operations leads the Events and Video Production Support team ensuring seamless endtoend event operations including live streaming video production and onsite support. This role oversees coordination with Executive IT and external vendors to deliver highquality impactful events. The Senior Manager will be responsible for developing and implementing strategies managing the team and ensuring overall customer satisfaction.

This role places the successful candidate at the forefront of enduser interactions. This position requires technical versatility strong customer service skills and the ability to work efficiently in a dynamic fastpaced environment.

Key Focus Areas:

• Exceptional Customer Service: Actively engage with end users ensuring their issues and requests are addressed with professionalism empathy and efficiency.
• Proactive Problem Solving: Identify issues before they escalate using strong analytical and diagnostic skills to minimize downtime and ensure highquality service delivery.
• Technology Optimization: Continuously refine and improve support processes adopt best practices and seek opportunities to enhance the enduser computing environment.

Essential Functions

• Team Management:
  • Manage and mentor the Events and Video Production team fostering a collaborative and highperformance culture.
  • Develop and implement strategies for scalable highquality event support.
  • Act as the primary escalation point for complex event or production challenges.
• Collaboration:
  • Collaborate with Executive IT on highprofile executive events to ensure technical readiness and seamless .
  • Coordinate with external vendors to manage budgets vendor contracts and servicelevel agreements (SLAs).
• Operational Oversight:
  • Oversee the planning and postevent analysis of all events and video productions.
  • Monitor team metrics identify areas for improvement and ensure customer satisfaction.
  • Ensure all events meet the organizations standards for quality and impact.
• Budget and Vendor Management:
  • Oversee budget management ensuring costeffective and efficient use of resources.
  • Negotiate and manage vendor contracts ensuring adherence to servicelevel agreements.
• Technical Expertise:
  • Stay updated with the latest trends and technologies in event operations and video production.
  • Ensure the team is equipped with the necessary tools and skills to deliver highquality events.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

Basic Qualifications

• 8 years of relevant work experience and a Bachelors degree OR 11 years of relevant work experience

Preferred Qualifications

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 3 or more years of experience with a PhD
• Bachelors degree in Event Management Communications Media Production or a related field.
• Minimum of 57 years of experience in event operations and video production with at least 3 years in a managerial or lead role.
• Proven track record of managing highprofile events and leading a successful team.
• Experience working with executive teams and managing vendor relationships.
• Technical Expertise:
  • Extensive knowledge of event operations and video production technologies.
  • Proficiency in live streaming video editing and production tools.
  • Familiarity with industry standards such as:
    • Video Codec Standards: H.264 H.265
    • Audio Standards: AAC Dolby Digital
    • Streaming Protocols: RTMP HLS DASH
    • Resolution Standards: HD Full HD 4K
    • Production Tools: Adobe Premiere Pro Final Cut Pro Avid Media Composer
    • Live Streaming Platforms: YouTube Live Facebook Live Twitch Zoom Microsoft Teams
    • AV Equipment: Cameras (DSLR Mirrorless Cinema) Microphones Mixers Lighting Equipment
• Leadership and Communication:
  • Strong leadership skills with the ability to motivate and manage a diverse team.
  • Excellent communication and interpersonal skills to liaise effectively with stakeholders at all levels.
• ProblemSolving and Adaptability:
  • Ability to manage highpressure timesensitive events with a calm and strategic approach.
  • Strong problemsolving skills to handle complex event or production challenges.
• Organizational and Customer Service Skills:
  • Exceptional organizational and multitasking abilities to manage multiple events simultaneously.
  • Detailoriented with a focus on delivering highquality results.
  • Strong track record of providing exceptional customer service and technical support to a diverse user base including seniorlevel stakeholders.

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 510 of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is $169100 to $245400 per year which may include potential sales incentive payments (if applicable). Salary may vary depending on jobrelated factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Fulltime