Training Manager - Clark
Training Manager - Clark
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1 Vacancy
Job Description
Sutherland is seeking an attentive and goaloriented person to join us as Training Manager. We are a group of driven and hardworking individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed we want to work with you!
- Supervises/Observes Training Delivery in class uses
consistent and effective use of sound delivery observations through a combination of pre/in & post delivery observations
able to translate observations to thoughts and wants delivery of feedback with a Start/Stop/Continue approach
supervise/coach to both transmission/SBT scenarios using an effective combination of regular short corrective coaching & longterm development planning.
plans and executes on 58 hours of documented classroom/nesting observations per week spread over 13 days within a week.
- Supervises/Observes Training Delivery in class uses
- Guides/Coaches trainers on technical/softskills related aspects:
uses observations/audits/other mechanisms to ensure compliance to quality/compliance and other standards laid down by the organization
is able to coach through demonstration & guidance the prescribed standards as when necessary
coaches the TSpecs/ to effectively conduct/manage individual group and class interactions for a minimum of 34 hours per week per trainer unless advised in writing by TM
maintains updated and realtime trainer/personnel folder and is able to present relevant coaching documents/logs and forms for coaching and adult purposes
- Guides/Coaches trainers on technical/softskills related aspects:
- Assesses/Analyzes/Monitors KPI Performance for waves:
is able to translate observations to prediction models able to coach on course correction/compliance as needed
uses an effective data gathering/analysis system to monitor learner/class performance observations/weekly readouts/skip levels/assessment scores/attrition data etc
assess training using the analytical tools has updated accurate & real time performance and gaps and action plans related information on the waves in class/neo/nesting and about the program performance at EGS
maintains updated information in prescribed performance storage tools gathers information as required
- Assesses/Analyzes/Monitors KPI Performance for waves:
- Create effective action plans for improvements in training results basis a/b/c/d/e ensuring value delivery to EV/CV/SV
- Reports out weekly/bimonthly/monthly training performance basis a/b/c
Qualifications :
- Collaborates with the TA/TM/CM groups to schedule and assign optimal resources to ensure training delivery
- Supervises/Coaches/Develops training material/tools/environments as required by the program based:
upon the intel gathered from a/b/c/ ground level observations
as per client mandated/eTel prescribed
as deemed appropriate by the manager/training team based on observations/facts & data
- Supervises/Coaches/Develops training material/tools/environments as required by the program based:
- Attends client interactions/presents results/KPIs as required./ Meets & interacts regularly with learners.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
