Dutch Technical Support Agent - BARCELONA
Dutch Technical Support Agent - BARCELONA
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Job Description
Do you have a technical background or interest
Are you fluent in Dutch & English and would you like to work in the e payments industry providing B2B technical support in your native language Then this is your chance. Our client is the European leader in the payments industry and we are looking for enthusiasts to strengthen the Benelux Tech Support team in sunny Barcelona! Both from the comfort of your home and within our vibrant office space. Join us in embracing the best of both worlds with our innovative hybrid working model!
Tasks
Key Responsibilities:
- Handling first line inbound technical support requests by phone email and tickets (B2B).
- Assisting new customers (merchants) with technical setup of their account.
- Troubleshooting and investigating technical issues (e.g. technical set up of accounts transaction statuses and errors technical parameters payment pages errors related to product integrations).
- Ensuring continuity of the merchant business by responding quickly and correctly
- Providing additional product information.
- Maintaining a strong customer relationship.
- Collaborate effectively with team members and crossfunctional departments to streamline processes and deliver seamless customer service.
Requirements
What are we looking for
- Nativelevel proficiency in Dutch language (both spoken and written) is essential.
- Good knowledge of the English language to effectively communicate with colleagues and handle customer interactions.
- 12 years of work experience in technical support / customer service in a technical
environment. - Techsavvy: familiar with HTML SQL logs Java webdesign coding programming etc.
- A high school diploma or equivalent qualification is required.
- Excellent communication skills both verbal and written to interact confidently with customers and provide accurate information.
- Strong problemsolving abilities to address customer inquiries and resolve issues efficiently.
- Proficiency in using computer systems and familiarity with different software applications.
- Availability to work flexible shifts including evenings weekends and holidays to
accommodate customer needs.
Benefits
What we offer:
- A hybrid work modelcombine office and remote work.
- Competitive salary evening compensation.
- Career growth opportunities within a fastpaced international company.
- Extensive training and development to set you up for success.
- Fun and lively workplace with diverse cultures and team events.
- Perks: Free coffee fresh fruit Spanish lessons PT sessions and mental health support via the Ifeel app.
If these points align with your strengths and aspirations we would love to hear from you! Join our team and start an exciting career journey with a company that truly values each and every individual. We cannot wait to welcome you aboard and create amazing experiences together.
Employment Type
Full Time
