Air Export Agent at customer site in Sparks MD
Air Export Agent at customer site in Sparks MD
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Scope of Position
Ensure timely and accurate movement of freight and information while providing an exceptional customer service within the Air Export Department. You are working at a customers facility in Sparks MD.
Major Duties and Responsibilities
Includes the following; other duties may be assigned.
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operational system
- Track and Trace Air Export Files and reporting using Workflow and/or all other available tools and reports
- Ensure accurate and timely client and vendors billing
- Interact with our customers in arranging their international shipments meeting customer service standards
- Contribute to maintain good relationships with suppliers (Airline carriers trucking companies and others involved)
- Meet compliance at all times to regulations internal and external in accordance with government regulations
- Processing export shipments (pickup receiving in system AES filing processing dangerous goods booking with airline among other)
- Understand department process flow and looking for best practices to improve operational efficiency and productivity
- Ensure all customers standard operating procedures are in place and updated as needed
- Meet KPI standards in accordance with the Companys procedures
- Overseas communications timely responses to emails and requests (internal and external)
- Escalation of problems to Management when necessary
- Perform labeling as needed (ensure freight is checked to avoid cross labeling/missroutes)
- Communicate closely with the warehouse for upstream process
- Work Onsite as backup when needed
Training Requirements: Meet company standards of 52 hours training per year. Make sure all mandatory training and any training required to perform warehouse duties is current.
Standard Work Hours: 8:00 AM to 5:00 PM Monday thru Friday ability to support the needs of the department afterhours.
Culture:
- Adhere to the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.
Qualifications :
QUALIFICATIONS EXPERIENCE AND EDUCATION REQUIREMENTS
- 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
- Understanding of air documentation process a plus
- Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results
- Proactive strong organizational skills
- Good computer skills (Excel Word)
- IATA certification (would be a plus)
- Fluent in English
Reporting Structure
- Air Export Manager
Additional Information :
Expected base salary: $20$25/ hr
You are working at a customers facility in Sparks MD
Expeditors offers excellent benefits:
- Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
- Holidays 10
- Flexible Days 2
- Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
- 401(k) Retirement Savings Plan with employer match
- Employee Stock Purchase Plan (ESPP)
- Medical Prescription Drug Dental & Vision Coverage
- Health Savings Account (HSA)
- Life and Disability Insurance
- Paid Parental Leave (additional eligibility criteria)
- Dependent Care Flexible Spending Account (DC FSA)
- Commuter Benefit
- Employee Assistance Program (EAP)
- Training and Personnel Development Program
- Educational Assistance and Reimbursement
All your information will be kept confidential according to EEO Guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
