Customer Success Specialist Market Insights
Customer Success Specialist Market Insights
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Job Description
Our Customer Success Specialist (Market Insights) are responsible to:
- Act as strategic partners to our clients
- Be an innovation agent. Drive change for faster reaction to changing market requirement
- Be an expert in the market they service
External
- Ensures effective and efficient client training and onboarding of new customers
- Educates customers about the most relevant features/functionalities for their specific business needs
- Drive adoption (i.e. activation reactivation and engagement) of platforms within client organization by demonstrating clear ROI to client
- Finds and builds new user base for service offerings
- Develop factbased answers to complex key business questions
- Become a market expert in one or more categories / industry segments
- Deliver insightful presentations and actionable recommendations to our customers
- Identify leads for cross sell and upsell opportunities with the client
- Help improve renewal rate by demonstrating clear business outcome and value
- Works closely with clients to develop use cases demonstrating value being provided to clients
Internal
- Ensures to be updated on relevant knowledge and has deep understanding of platform offerings
- Collect and provide feedback to product teams on functionality features etc. of platform as well as to operations and other teams on nonplatform issues to drive better client experience
- Collaborate with account management at the presales and renewal stages
Qualifications :
- Experience: Minimum 2 years in market research analysis product management (preferably in durables) or a related business unit.
- Industry Knowledge: Strong interest in technology products and market trends.
- Communication Skills: Excellent English proficiency with strong presentation client engagement and interpersonal skills.
- Analytical & Organizational Abilities:
- Strong analytical mindset with keen attention to detail.
- Ability to prioritize tasks and manage workloads effectively.
- Collaboration & Proactiveness:
- Proactive approach in working with crossfunctional teams.
- Openminded teamoriented and eager to learn.
Additional Information :
This role is based in Sydney; candidates must be located in Sydney.
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- EmployeeAssistanceProgram (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90 of the worlds population.
For more information visit NIQ
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq/global/en/newscenter/diversityinclusion
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
