Provider Manager Workplace Client Service Print mfd - REF78486X
Provider Manager Workplace Client Service Print mfd - REF78486X
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Job Description
The Workplace Client Service Provider Manager (m/f/diverse) role within the Tires IT Infrastructure Organization focusing on ensuring highquality performance from service providers. This position involves managing relationships and contracts with external vendors evaluating their performance and ensuring services align with business needs. Expertise in Print Service and Workplace topics is crucial for providing technical support and guidance.
Your tasks
- Manage and monitor the performance of service providers to ensure SLAs and KPIs are met
- Build and maintain strong relationships with external vendors to ensure effective collaboration
- Conduct regular performance reviews and audits of service providers
- Identify and implement opportunities for improvement in the services provided
- Coordinate and escalate issues and incidents involving service providers
- Collaborate with internal teams to ensure services meet business requirements
- Prepare and present reports on service provider performance to management
- Ensure the effective deployment of Print Service and Workplace Services
- Provide technical guidance and support for Print Service and Workplace Service related issues
Qualifications :
- Academic degree in computer science or business administration
- Several years of experience in managing IT service providers preferably in the Workplace Client Service area
- Experience in contract and SLA management
- Knowledge of ITIL or other IT service management frameworks is a plus
- Proficiency in Windows operating systems and Workplace Applications (e.g. O365 applications
- Fluent English language skills both written and spoke
- Strong communication and negotiation skills
- Ability to analyze complex problems and develop effective solutions
- Ability to work collaboratively with crossfunctional teams
- Excellent organizational and time management skills
- Strong customer service orientation
Applications from severely disabled people are welcome.
Additional Information :
The wellbeing of our employees is important to us. Thats why we offer exciting career prospects and support you in achieving a good worklife balance with additional benefits such as:
- Training opportunities
- Mobile and flexible working models
- Sabbaticals
- and much more...
Sounds interesting for you Click here to find out more.
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Ready to drive with Continental Take the first step and fill in the online application.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
