Studio Operations Lead
Studio Operations Lead
Posted on :
21-03-2025
Employer Active
1 Vacancy
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Job Description
What you do:
The main responsibilities and routine tasks of the Client Manager/Studio Operations Lead are to:
- Act as major point of contact between clients and Workplace (WP) and IT teams to manage priorities and ensure deliverables are met; act as the main point of escalation. Promote clients needs and drive change according to priority.
- Maintain complete understanding of studio needs including daytoday operations needs usage of existing systems/services/spaces ongoing projects and WP and IT operations activities.
- Onsite landlord relationship management
- Onsite sub tenant relationship management
- Act as a bridge between domains and functions for all client needs relating to Studio IT and WP Operations (clientcentric approach)
- Assess clients satisfaction and work to improve the relationship by :
- Providing counsel visibility and consistent results to clients;
- Remaining uptodate on clients reality and constraints;
- Maintain and regularly provide status updates on Zone Initiatives where they impact the Studio
- Share updates development and improvement opportunities with Operations Managers and Workplace and IT Leadership
- Negotiate document and track support needs and service level objectives;
- Coordinate with Project Managers and Operations Team Managers to ensure customer expectations are met;
- Recommend and help implement improvements to existing processes;
- Propose plan and implement internal initiatives to improve clientoperations communications and provide greater visibility into both Zone and Studio initiatives
- Create and regularly produce client and WP and IT Leadership facing reports and presentations;
- Work closely with the Project Managers Operations Managers and other internal teams to resolve issues;
- Carry out all other related tasks
Qualifications :
What you have:
- 7 years of experience in construction project management interior design facilities management or building operations within a large organization
- 5 years of experience customer service or customer relations role
Training and Experience:
- Facilities Management Architecture Interior Design Construction Project Management
- University Degree in a relevant field
Skills:
- Integrity and trustworthiness
- Excellent customer service skills
- Excellent project management skills
- Excellent communication and writing skills
- Excellent analytical and problemsolving skills
- Proactive and autonomous
- Ability to multitask and prioritize
- Ability to make complex information accessible
- Ability to work under stress
Knowledge and requirements:
- Facilities management interior design construction architecture project management certifications are an asset
- Bilingual English and French both written & spoken
- On site in Toronto 5 days per week with occasional travel to other studios in the Zone.
Informations supplmentaires :
The split of tasks will be 70 PanCan/Zone including onsite management of landlord and subtenant relationships governance reporting dashboarding creating documents and presentations and 30 client management and coordination activities specific to the Toronto studio no direct reports.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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